Slate Technical Support

About the Role:
We are seeking a technically skilled and detail-oriented Slate Technical Support Contractor to assist our Slate Captain with configuring maintaining and optimizing our Slate CRM. This short-term part-time role will focus on supporting System Operations Portal Development New Builds Testing and Troubleshooting technical issues to proactively ensure the system runs smoothly and efficiently.

Commitment: Part-time (up to 15-25 hours per week).
Duration: 3-6 months with potential for extension based on performance and project needs.

Key Responsibilities and Duties:

• System Configuration & Maintenance: Support the setup testing and maintenance of forms applications rules workflows data and events within Slate.
• Troubleshooting & Testing: Identify document and resolve system errors or logic issues in collaboration with the Slate Captain; participate in testing new rules automations and builds before launch.
• Data Queries & Reporting: Create and refine queries and reports to support internal teams and ensure accurate and reliable data for decision-making.
• Portal Development: Collaborate with the Slate Captain to create new portals for different user groups (e.g. parents counselors and internal staff) and enhance existing ones to improve the user experience and streamline processes.
• System Optimization: Review and recommend process improvements to increase efficiency and ensure data integrity.

Required Qualifications:

• 2-4 years of hands-on experience with Slate CRM (configuration query/report building portal development rules and automations).
• Proven ability to troubleshoot and test logic in Slate (e.g rules not firing filters not returning expected results).
• Proficiency in query building and Configurable Joins.
• Strong analytical problem-solving and attention to detail skills.
• Ability to maintain confidentiality with student data.

Preferred Qualifications:

• Proficiency in using Slate features such as Deliver Inbox Scheduler and Reader.
• Understanding of admissions application or enrollment workflows.
• Experience using Technolutions Knowledge Base Community Forum or Service Desk for problem-solving and learning.

• Excellent time management and organizational skills.
• Ability to work independently in a remote environment.

This role is ideal for a Slate professional who enjoys hands-on technical work creative problem-solving and optimizing CRM processes. Youll partner closely with the Slate Captain contributing directly to system stability automation improvements and portal innovation-while continuing to deepen your Slate expertise in a collaborative mission-driven organization.

Required Experience:

Manager