Skip Tracing Document Services Representative II

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

**Due to the nature of the work this position is a fully IN OFFICE position working in the Nelnet Center office building**

JOB RESPONSIBILITIES:
1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
2. Contribute to Continuous Process Improvement.
3. Ensure integrity of data and information.
4. Perform quality control functions.
5. Update information on accounts in the Loan Servicing and/or Originations systems.
6. Perform other tasks related to resolving customer needs.
7. Minimal contact customers on accounts.
8. Maintain accounts & reports regarding the quality and compliance processes and procedures.
9. Serve as a resource person within team.
10. Provide feedback regarding performance observations and recommend resolution/training for identified performance shortfalls.
11. Research and correct issues in an appropriate time period as designated by department standards.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance

• Must reside in the United States and be a United States citizen

• This process involves collecting and providing 7 years of previous work experience previous addresses and contact information of people that can verify this information

• Must not be delinquent or in default withany federal debt

• Final suitability determination is the sole discretion of the Department of Education

Starting pay for this role is $16.50/hour

EDUCATION:
Associates degree preferred.

EXPERIENCE:
1. 2 years customer service experience and/or general office experience preferred.
2. Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
1. Service Excellence
2. Oral communications
3. Written communications
4. Teamwork
5. Accuracy/Attention to Detail
6. Working with MS Office
7. Business Math
8. Problem Solving
9. Managing Multiple Priorities
10. Self-Motivated and strong work ethic

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring