SITEC Service Now Configuration Manager MacDill AFB

Peraton requires Configuration Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 EOM. This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM its Component Commands its Theater Special Operations Commands (TSOCs) and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration change license and asset management; conduct training and perform Install Move Add Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM the CIO/J6 organization and ultimately the end-user who operate around the globe 24x7x365.

• Maintain and enforce CMDB data governance policies CI naming standards and CI lifecycle states from onboarding through retirement.
• Monitor and improve CMDB Health metricscompleteness compliance correctness staleness orphaned CIs and duplicatesusing ServiceNow CMDB Health dashboards.
• Investigate and remediate data quality defects driving root-cause fixes at the data source rather than the individual record.
• Align CI classes and relationships to the ServiceNow Common Service Data Model (CSDM) across the Foundation Design Manage and Technical Services domains as applicable.
• Partner with service owners to model business services application services and their supporting infrastructure.
• Coordinate and validate CI population through ServiceNow Discovery Service Mapping and approved integrations and import sets.
• Reconcile authoritative data from multiple sources into a single trusted CI record.
• Support the Configuration Control Board (CCB) by preparing CI baselines documenting configuration changes and tracking deviations.
• Partner with the Change Management process to ensure CI relationships and impact analysis are accurate before changes are approved.
• Produce and maintain configuration management documentation work instructions and standard operating procedures.
• Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary.
• Provide CI and dependency data supporting audit inventory and compliance reporting.

Required Qualifications:

• Min 9 years with HS Diploma 7 years with AS/AA degree 5 years with BS/BA degree 3 years with a MS/MA degree
• A DoD TS/SCI clearance is required
• Experience developing CMDB data quality strategies health metrics remediation workflows and governance controls.
• Expertise in CI population reconciliation Discovery Service Mapping Import Sets and IRE.
• Expertise applying CSDM to model business services application services and supporting infrastructure.
• Experience leading Change and Configuration Management CCB activities CI baselines and impact analysis.
• Strong documentation mentoring and reporting skills supporting audits inventory RMF/ATO and compliance.

Desired Qualifications:

• 35 years of IT experience including 2 years working directly with the ServiceNow CMDB.
• Working knowledge of ServiceNow CMDB fundamentals: CI classes relationships IRE CMDB Health and Discovery.
• Familiarity with the Common Service Data Model (CSDM) and service mapping concepts.
• ITIL 4 Foundation certification ServiceNow Configuration Management Database (CMDB) Fundamentals plus a solid grasp of the Configuration Management process.
• Strong analytical skills for data quality investigation and remediation driving issues to root cause.
• Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders.
• Experience with on-premises or air-gapped ServiceNow deployments rather than SaaS or cloud instances.
• ServiceNow certifications such as CSA CIS-Discovery or CIS-ITOM.
• Experience integrating third-party or authoritative data sources into the CMDB.
• Familiarity with ITAM SAM and HAM and the relationship between assets and CIs.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.