SITEC IT Specialist NCR

Peraton requires IT Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3. This position is located in Arlington VA.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM its Component Commands its Theater Special Operations Commands (TSOCs) and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration change license and asset management; conduct training and perform Install Move Add Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM the CIO/J6 organization and ultimately the end-user who operate around the globe 24x7x365.

Information Technology Specialists are responsible for maintaining analyzing troubleshooting and repairing personal computer systems hardware software computer peripherals network and AV equipment. Assist employees via remote access phone or in person. Information Technology Associates need critical thinking problem-solving and customer service skills as well as diverse experience with desktop hardware software applications operating systems and network connectivity. The ability to test and troubleshoot secure/non-secure voice video and data systems. Provide administration of network and communications systems including but not limited to Local Area Network (LAN) and Wide Area Network (WAN) systems. Requires knowledge of AV/VTC hardware software and network connections. Experience providing support to setting up maintaining and troubleshooting AV equipment (displays microphones sound boards etc.).

Duties include but are not limited to:

• Provide initial incident response and resolve service tickets using approved tools including ServiceNow and Remedy.
• Install configure test monitor maintain patch and troubleshoot LAN/WAN infrastructure and associate hardware and software.
• Install configure image maintain and troubleshoot desktop and laptop computers mobile devices printers and other peripheral equipment.
• Install configure patch update and troubleshoot approved operating systems and software applications.
• Assist with diagnosing and resolving hardware software network connectivity and system-performance issues; escalate complex issues as required.
• Support equipment refresh activities including the removal of obsolete equipment and authorized data migration between systems.
• Install maintain and troubleshoot telecommunications systems video teleconference (VTC) endpoints and associated equipment.
• Install terminate test label and troubleshoot copper and fiber-optic cabling from communications rooms through Consolidation Points (CPs) to end-user connection points.
• Install and support communications-room infrastructure including patch panels patch plates routers switches and related network devices.
• Ensure cables patch panels CPs and related devices are labeled in accordance with DoD standards.
• Transport install relocate and remove IT and telecommunications equipment as required.
• Dispose of packaging excess materials obsolete equipment and end-of-life equipment in accordance with applicable procedures.

Required Qualifications:

• Min 9 years with HS Diploma 7 years with AS/AA degree 5 years with BS/BA 3 years MS/MA
• A DoD TS/SCI clearance is .
• Meet Department of War (DoW) 8140 requirements for Work Role Code 411 Technical Support Specialist at the Intermediate level.
  
• Maintain DoD Directive 8570.01-M Information Assurance Technical (IAT) Level II certification requirements along with either Cisco Certified Network Associate (CCNA) certification or Microsoft 365 Certified: Modern Desktop Administrator certification.
  
• Be available for up to 20 percent local travel within the National Capital Region (NCR) including Pentagon Mark Center and Crystal City.
  
• Available to switch work locations between the Mark Center and Pentagon for extended periods.
  
• Available to travel to Tampa Florida for training.
  
• Demonstrate exceptional oral and written communication skills and a positive customer-focused service attitude.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.