Site Site Mgmt

The Site Manager is responsible for the daily operations of a small to medium-sized site in a legal office environment while managing a small team. The role oversees contracted services including copy services courier services managed print services hospitality imaging and mail services. The position requires management experience along with hospitality/customer service and document production experience.

• Manage daily operations of a small to medium-sized site and supervise a small team of direct reports.

• Manage contracted copy courier managed print hospitality imaging and mail services.

• Prioritize multiple and competing priorities while communicating team vision and priorities and maintaining a helpful positive work culture.

• Demonstrate working knowledge of products and service offerings and efficiently use existing processes or provide alternatives when needed.

• Manage production labor and quality control labor percentages established by the company.

• Improve operational quality through effective implementation and management of service excellence tools.

• Ensure achievement of Service Level Agreements and work with customers to improve business processes.

• Maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.

• Ensure audit deadline standards and compliance requirements are met.

• Ensure the site is properly staffed by matching employee skills and equipment with production demands.

• Motivate employees and recognize accomplishments in a timely manner.

• Train cross-train coach counsel direct and evaluate employees to improve work output and quality.

• Identify training and performance planning targets and support staff development through Individual Development Plan management.

• Evaluate team member performance and provide career development and training opportunities.

• Maintain formal daily contact with the customer and understand client requirements.

• Identify service delivery gaps and scope creep and adjust process documentation while ensuring financial responsibilities are met.

• Facilitate resolution of pricing orders and invoicing issues by working with the sales department.

• Create and support required site reporting customer presentations and business reviews.

• Perform other duties as assigned.

• High school diploma or GED required.

• 35 years of work experience in a related field preferably B2B and/or technical.

• Previous 2 years of managerial work experience strongly preferred.

• Previous 35 years of customer-facing work experience required.

• Management experience with hospitality/customer service and document production.

• Demonstrated high-level knowledge and understanding of technology.

• Proficient user of Office 360.

• Strategic thought processing and complex problem-solving skills.

• Ability to present to a medium-sized group.

• Professional customer service and technical aptitude.

• Professional written and verbal communication skills.

• Ability to interpret comprehend and apply complex material data and instructions and prepare provide and convey diversified information.

• Ability to work in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.

• Ability to stand walk bend reach stretch climb or perform similar activities for extended periods.

• Ability to lift or move items weighing up to 50 lbs.

• Moderate dexterity with regular application of basic skills including calculator keyboard hand tools and eye/hand coordination.

• Work Location: 999 Third Seattle WA

• Driving: No

• Dress Code: Business Casual

• Interview Type: Phone Virtual and In-Person

• Contract Duration: September 21 2026 December 21 2026