Site Services Supervisor, Data Center

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization. ISu0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel you love building solutions to handle global complexity and immense scale Imagine what you could do Services is part of ISu0026T and the foundation of Apples global network operations managing data center equipment and systems to deliver compute storage and networking services for teams across Apple including its internal developer community. From individual facilities to a worldwide network Infrastructure Services ensures the technology underneath everything works without Data Center Operations team is looking for a dynamic and proven leader to join as a Site Services Supervisor. This is not just a technical role its a leadership opportunity for someone who thrives in a fast-paced 24x7 production environment and knows how to bring out the best in technical teams. If youre driven by purpose energized by scale and ready to do your lifes best work keep reading.

As a Site Services Supervisor youll lead a team of data center technicians responsible for the hands-on support maintenance and deployment of hardware infrastructure that keeps Apples operations running around the clock. Day to day youll oversee team performance ensure your team has the staffing tools and materials they need to execute and hold the bar on quality and delivery standards. Youll collaborate closely with peer leaders and cross-functional teams to stay aligned on priorities and youll play an active role in developing your technicians setting the example closing skill gaps and building a team thats ready for whatever comes next. This role rewards leaders who communicate clearly adapt quickly and find energy in a fast-paced environment where the work genuinely matters.

Lead and develop a team of data center technicians across hardware support and infrastructure deployment operationsnOversee day-to-day team performance ensuring work is executed on plan on priority and to quality standardsnPartner with site leadership to maintain proper staffing levels tools and materials to meet operational demandnSet the example for team culture core competencies and professional development at the technician levelnCoordinate cross-functional alignment to ensure tasks and projects are properly supported and executednDevelop implement and ensure compliance with established policies procedures and operational standardsnSupport on-call escalations and after-hours response as needed to maintain continuous operations

Previous experience leading teams projects or operational functions in a fast-paced environmentn3 years of experience working in a data center IT infrastructure or equivalent technical operations environmentnComfortable working extended shifts in a data center environment including temperatures ranging from 79F to 105FnAbility to safely work at heights using step ladders podium platforms and personnel lifts in accordance with safety protocolsnAbility to safely operate hand-held tools including electric drills safety cutters and fiber testing equipmentnAbility to support on-call duties and after-hours response in a 24x7 operational environment

Proven leadership experience supervising teams in a data center IT infrastructure or mission critical operations environmentnWorking knowledge of networked IT hardware operating systems network protocols and the ability to run diagnostics and firmware updatesnExperience partnering with leadership on staffing budgets tools and materials to keep operations running at full capacitynTrack record of identifying process gaps and driving improvements to established procedures and standardsnHigh emotional intelligence with strong communication skills sound decision making and a collaborative approach to leadershipnComfortable operating in a fast-paced ambiguous global environment with the ability to align and influence across multiple teams and functions