Site Reliability Engineering Manager

We are seeking a Manager Site Reliability Engineering (SRE) to lead our US-based SRE team and drive operational excellence across our production platforms.

This is a player-coach leadership role that combines people management with hands-on technical leadership. You will mentor and grow a team of Site Reliability Engineers while actively participating in major incident response reliability initiatives and operational reviews. The role is a key part of our global follow-the-sun support model and requires close collaboration with SRE leadership in India.

• Lead mentor and develop a US-based team of Site Reliability Engineers.
• Conduct regular 1:1s performance reviews and career development discussions.
• Own hiring onboarding and retention efforts as the team scales.
• Foster a culture of ownership blameless postmortems and continuous improvement.

• Lead day-to-day production operations and ensure timely incident triage resolution and escalation.
• Serve as an escalation point and incident commander for major production incidents.
• Drive problem management and root cause analysis processes.
• Carry PagerDuty on-call escalation responsibilities for critical issues.
• Track and report operational KPIs SLAs and SLOs including availability MTTR and incident trends.

• Improve system reliability observability and resilience using Datadog and related tooling.
• Drive automation self-healing capabilities and runbook maturity.
• Partner with Development DevOps DevSecOps and Engineering teams to embed reliability into the SDLC.
• Contribute hands-on to tooling automation and technical reviews as needed.

• Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage.
• Represent the US SRE organization in cross-functional planning and operational reviews.
• Communicate effectively with both technical and non-technical stakeholders.

• Maintain high-quality documentation for incidents postmortems runbooks and operational procedures.
• Ensure adherence to healthcare and fintech compliance standards including HIPAA PCI DSS SOC 2 ISO 27001 and HITRUST.

• 58 years of experience in Site Reliability Engineering DevOps Production Support or Platform Engineering.
• 12 years of experience leading mentoring or managing engineers.
• Demonstrated success operating in a player-coach leadership model.
• Strong hands-on experience with production incident management and escalation processes.
• Proficiency with Datadog or similar observability platforms.
• Hands-on experience with Kubernetes and Docker in production environments.
• Strong scripting or programming skills in PowerShell Bash Python Java or C#.
• Experience with Helm CI/CD pipelines and deployment automation.
• Working knowledge of ITIL processes and Agile methodologies.
• Experience working with SQL MySQL or NoSQL databases.
• Excellent communication and stakeholder management skills.
• Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model.

• Experience with cloud platforms such as AWS Azure or GCP.
• Experience building or scaling SRE teams and on-call programs.
• Experience defining and managing SLOs SLIs and error budgets.
• Prior experience in the healthcare or fintech industry.
• Knowledge of security and compliance frameworks relevant to regulated environments.

• Competitive compensation and comprehensive benefits.
• Unlimited PTO.
• Fully remote work environment (US-based).
• Opportunity to lead and grow a high-impact SRE organization.
• Exposure to modern cloud-native technologies and large-scale reliability challenges.
• Collaborative culture focused on innovation learning and continuous improvement.
• Meaningful work that directly impacts healthcare technology and millions of members.

We are looking for a technically strong SRE leader who enjoys building teams improving operational maturity and remaining hands-on during critical production events. The ideal candidate combines leadership systems thinking and automation expertise to help scale reliability practices across a fast-growing Healthcare FinTech organization.

NationsBenefits is an Equal Opportunity Employer.