Site Reliability Engineer Data Science & Analytics in Bank Operations

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.

As a Site Reliability Engineer within PNCs Technology organization you can be based in Pittsburgh PA Strongsville OH Birmingham AL Denver CO Phoenix CO or Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking a Site Reliability Engineer to join our Site Reliability Center supporting the continuous improvement of critical retail banking applications. This role focuses on developing monitoring solutions operational dashboards and data-driven insights that enhance application reliability performance and observability across the enterprise.

The ideal candidate has a blend of data analytics dashboard development and software operations experience with a passion for transforming operational data into actionable insights. This individual will partner with engineering and support teams to build and maintain tools that improve service reliability and operational efficiency.

Key Responsibilities
Design build and maintain operational and service reliability dashboards using Grafana and related visualization tools.
Support ongoing continuous improvement initiatives for retail banking applications.
Collaborate with cross-functional technology teams to gather requirements and develop reporting and monitoring solutions.
Analyze application and operational data to identify trends performance issues and opportunities for optimization.
Develop and maintain observability solutions that provide visibility into application health performance and reliability.
Track and manage dashboard-related projects and initiatives from request intake through completion.
Create reports presentations and metrics that communicate operational performance to technical and business stakeholders.
Partner with Site Reliability and Engineering teams to improve monitoring strategies and operational processes.
Contribute to the development and maintenance of internal tools supporting application monitoring and performance management.

Required Qualifications
Bachelors degree in Data Science Computer Science Information Technology or a related field preferred or equivalent experience
Experience building dashboards and data visualizations using Grafana or similar business intelligence/monitoring platforms.
Understanding of application monitoring observability and software operations concepts.
Experience analyzing and interpreting large data sets to support operational decision-making.
Strong proficiency with Microsoft Excel reporting and data presentation.
Ability to manage multiple projects and work effectively in a highly collaborative environment.
Strong communication and stakeholder management skills.

Preferred Qualifications
Experience with performance monitoring and observability platforms such as:
oDynatrace
oElastic
oSplunk
oSimilar enterprise monitoring solutions
Working knowledge of Python and/or Java.
Experience supporting Site Reliability Engineering (SRE) Operations or

Application Support organizations.
Familiarity with retail banking or financial services environments.
Experience developing automated reporting and monitoring solutions.

Ideal Candidate Profile
The successful candidate is a data-driven problem solver who enjoys partnering with multiple teams translating operational requirements into meaningful dashboards and driving improvements through observability and analytics. They thrive in project-based environments and possess a strong understanding of service reliability monitoring and operational excellence.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Designs and develops systems that are resilient and highly performant at tremendous scale. Partners to develop engineering toolset to drive stability & automation. Assesses opportunities to drive engineering stability through the analytics and metrics.
• Develops and implements automated and sustainable monitoring and alerting sites to ensure the availability and performance of critical applications.
• Collaborates cross-functionally to gather and analyze metrics from operating sites and applications to assist in performance tuning and fault finding as well as improve scalability and reliability metrics. Troubleshoots incidents and participates in testing approaches and test strategy results.
• Performs analytics on previous incidents and usage patterns to better predict issues and take proactive actions. Identifies opportunities to evangelize adoption for greater self-healing and resiliency patterns.
• Provides operational support and engineering for multiple large-scale distributed software applications.
• Partners with technology teams across the enterprise to establish Site Reliability Engineering best practices and automated solutions with a focus on operational excellence.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Collaboration Communication Customer Solutions Design Group Problem Solving Process Improvements Release Management Software Solutions Team Player User Experience (UX) Design

Analytical Thinking Application Design Architecture Application Maintenance Application Testing IT Standards Procedures & Policies Software Process Improvement (SPI) Software Reliability Management System Testing Technical Troubleshooting

Roles at this level typically require a university / college degree with 2 years of relevant professional lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

No Required or Preferred Language Assessments

Base Salary: $75000.00 $150000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 07/31/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.