Site Reliability Engineer

Role Overview

The Site Reliability Engineer will support Cyber Data Risk & Resilience by ensuring the reliability availability performance and operational visibility of critical cybersecurity platforms and services. This role is responsible for keeping production systems running instrumenting infrastructure and application layers building meaningful monitoring and actionable alerting supporting incident response and continuously improving dashboards used by engineering operations risk and executive stakeholders.

Responsibilities

• Maintain and improve the reliability availability scalability and performance of cybersecurity platforms services and supporting infrastructure
• Support day-to-day operational stability by monitoring system health identifying risks responding to incidents and driving timely resolution of service-impacting issues
• Instrument infrastructure applications services APIs data pipelines and cloud components to provide end-to-end visibility into system behavior and service health
• Design build and continuously refine monitoring alerting logging tracing and observability capabilities across distributed systems and cloud environments
• Develop meaningful and actionable alerts that reduce noise improve signal quality and enable teams to respond quickly to emerging issues
• Define and track key reliability metrics including availability latency throughput error rates saturation service-level indicators service-level objectives and operational risk indicators
• Build maintain and enhance dashboards for engineering operations product risk and executive stakeholders ensuring information is accurate timely and decision-ready
• Continuously modify and improve executive dashboards to support regular leadership reviews of service health reliability trends incidents risks and operational performance
• Partner with engineering cybersecurity infrastructure cloud and application teams to identify reliability gaps and implement long-term improvements
• Participate in incident response root-cause analysis problem management and post-incident reviews to prevent recurrence and improve operational maturity
• Automate operational tasks health checks reporting deployment validation and recovery procedures to improve efficiency and reduce manual effort
• Collaborate with application and platform teams to embed reliability monitoring and supportability requirements into the software development lifecycle
• Support CI/CD DevOps and release management practices by validating operational readiness monitoring coverage rollback plans and production support requirements
• Contribute to resiliency engineering efforts including capacity planning performance tuning failover validation disaster recovery readiness and chaos/resilience testing where applicable
• Ensure monitoring alerting dashboards and operational processes align with enterprise security risk compliance and governance standards

Required Qualifications

• 7 to 10 years of experience in site reliability engineering systems engineering software engineering DevOps infrastructure engineering or production operations
• Strong experience supporting highly available distributed cloud-based or mission-critical technology platforms
• Hands-on experience with observability practices including monitoring alerting logging metrics tracing dashboards and service health reporting
• Experience instrumenting applications services APIs infrastructure databases and cloud components to enable end-to-end operational visibility
• Strong understanding of reliability engineering concepts including SLIs SLOs SLAs error budgets incident management capacity management and operational readiness
• Experience designing actionable alerts that support rapid issue detection triage escalation and resolution
• Experience building and maintaining operational dashboards for technical teams support teams and senior/executive stakeholders
• Strong scripting or programming skills using Python Java Bash PowerShell or similar languages for automation and operational tooling
• Experience with cloud platforms such as AWS Azure or GCP
• Experience with Infrastructure-as-Code tools such as Terraform or similar technologies
• Experience working with CI/CD pipelines DevOps workflows release processes and production support models
• Experience troubleshooting distributed systems REST services event-driven architectures messaging platforms and service-to-service integrations
• Familiarity with relational and non-relational databases such as PostgreSQL MSSQL MongoDB or similar platforms
• Strong analytical troubleshooting and problem-solving skills with the ability to diagnose complex technical issues across multiple layers of the stack
• Strong written and verbal communication skills including the ability to translate technical issues into clear business and executive-level updates

Preferred Skills

• Experience supporting cybersecurity risk resilience compliance or enterprise security platforms
• Experience with observability and monitoring tools such as Splunk Grafana Prometheus Datadog Dynatrace New Relic Azure Monitor CloudWatch OpenTelemetry or similar platforms
• Experience creating executive-level service health dashboards reliability scorecards operational risk reporting or incident trend reporting
• Experience developing automated health checks synthetic monitoring service dependency maps and operational runbooks
• Experience with incident response major incident management postmortems root-cause analysis and problem management practices
• Experience with containerized and cloud-native environments including Kubernetes Docker serverless services or managed cloud platforms
• Experience with distributed messaging or streaming platforms such as Apache Kafka
• Familiarity with cloud-native security governance and policy tooling such as Azure Policy AWS SCP GCP constraints or related controls
• Familiarity with Cloud Security Posture Management tools such as Wiz Prisma CloudGuard or similar platforms
• Experience with cloud-based AI services such as Azure AI AWS Bedrock or Google Vertex AI particularly from an operational monitoring reliability or governance perspective
• Experience supporting Linux and Windows environments through scripting automation monitoring and operational troubleshooting
• Exposure to web technologies APIs front-end services or user-facing application monitoring

Additional Skills

• Strong ownership mindset with a focus on operational excellence and service reliability
• Ability to operate effectively in fast-paced production-focused environments with minimal supervision
• Strong ability to prioritize issues based on customer impact business risk service criticality and operational urgency
• Effective collaboration skills across engineering operations cybersecurity infrastructure risk and executive stakeholder groups
• Ability to communicate service health operational risks incidents and reliability trends clearly to both technical and non-technical audiences
• Proactive and continuous-improvement mindset with a focus on automation simplification resilience and measurable outcomes
• Strong attention to detail when building dashboards defining metrics tuning alerts and preparing executive-level operational reporting