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Site Operations Specialist

Rakuten

Job Location:

Denver, CO - USA

Yearly Salary: $ 47142 - 80352

Posted: 28 August 2026 (Yesterday)

Application Deadline: 25 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Description:

Rakuten International is a division of Rakuten Group Inc. a Japanese global technology leader in services that empower individuals communities businesses and society. Headquartered in San Mateo California with more than 4000 employees worldwide the Rakuten International business portfolio includes market leaders in e-commerce digital marketing advertising communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten is the most rewarding way to shop giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform Rakuten partners with thousands of top brands across apparel beauty and wellness grocery travel on-demand services subscriptions and dining helping members save on everyday purchases. Since 1999 Rakuten members have earned more than $4.6 billion in Cash Back making it the largest Cash Back platform of its kind. Learn more at .

KEY RESPONSIBILITIES:

Use internal site administration tools to schedule and manage media placements across Rakutens website and app including higher-complexity or higher-visibility campaigns.
Serve as a primary point of contact for merchant partners and internal stakeholders leading placement coordination from asset collection through launch.
Manage ongoing communication with merchant partners and internal teams to ensure placement assets are accurate complete and delivered on schedule proactively resolving issues before they escalate.
Own end-to-end QA on placements across various surfaces verifying creative links targeting scheduling and overall user experience prior to launch.
Identify and implement process improvements that increase team efficiency reduce errors and scale operational capacity.
Support onboarding and training of Coordinators on tools workflows and quality standards.
Collaborate cross-functionally with Sales Creative and other internal teams as well as external merchant partners to drive successful campaign execution across the portfolio.
Lead execution of high-priority campaigns during Q4 and other peak periods managing elevated volume and competing deadlines with minimal oversight.

QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrated expertise with internal scheduling tools content management systems and affiliate network platforms.
Experience with Salesforce CRM or similar systems; ability to maintain clean records and surface relevant data to stakeholders.
Strong organizational and time management skills with an exacting attention to detail across a high volume of concurrent campaigns.
Clear professional written and verbal communication skills comfortable managing complex stakeholder conversations and escalating appropriately.
Proven ability to independently prioritize and execute across competing deadlines in a fast-paced environment.
Self-directed with sound judgment; able to make execution decisions without waiting for direction on routine issues.
Track record of identifying workflow gaps and driving improvements through to implementation.
Collaborative team player who can also serve as a resource and informal mentor for junior team members.
Proficiency with Google Workspace or Microsoft 365 with intermediate-to-advanced comfort in Sheets/Excel (pivot tables formulas data manipulation).

MINIMUM REQUIREMENTS:

Bachelors degree or equivalent work experience.
3-5 years of experience in site operations digital merchandising campaign coordination or a related role.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.

As part of our Rakuten interview process we encourage applicants to use their own words rather than AI-generated content. Tell us your story in a way thats personal and authentic.

At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.

USD $47142.00 - $80352.00 annually

Required Experience:

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