Site Manager, Connected Solutions – New York

NEP is transforming how the world consumes live sports and entertainment built on a Global Media Solutions Ecosystem. The Connected Solutions division is the growth engine of this transformation delivering centralized production cloud-based workflows and connectivity for the worlds biggest properties streamers and networks.

We are seeking a Site Manager to serve as the on-site leader for NEPs New York Connected Solutions facility. This hands-on leader will oversee day-to-day site execution across production support facility operations and local production activity while coordinating closely with engineering and technical operations ensuring the site operates with the reliability professionalism client-service mindset and operational discipline expected of NEP.

The Site Manager will be highly visible in the production facility directly engaged with clients and local teams and accountable for facility readiness workplace standards team culture budget discipline and local execution. As part of the broader US Connected Solutions operating model this role will partner with facility leaders engineering technical operations production services sales and account management to ensure New York operates as a high-performing node within NEPs connected production ecosystem. Salary is $120000 - $150000 per year.

Lead the New York Site: Serve as the on-site leader for the New York Connected Solutions facility ensuring the site is organized professional client-ready and operating at a high standard every day.
Drive Operational Standards: Partner with engineering technical operations and production operations to document adopt and enforce SOPs runbooks escalation paths facility workflows and broader US/Global Connected Solutions standards.
Bridge Engineering and Operations: Serve as a practical connector between technical teams and production/client-facing teams helping translate needs priorities and constraints across groups.
Support Facility Scheduling & Utilization: Partner with production managers scheduling teams technical operations and engineering to support facility utilization resource planning capacity visibility and future growth needs.
Maintain Facility Readiness: Own the overall workplace and facility experience including cleanliness safety access room readiness equipment organization vendor coordination and local office culture.
Prepare for Growth: Help position the New York facility to support additional customers expanded workflows and future Connected Solutions growth.

Local Client Partner: Act as the primary on-site operational sponsor and escalation point for customers using the New York facility ensuring clients experience NEP as responsive prepared professional and solution oriented.
Lead On-Site Client Engagement: Build strong day-to-day communication with customers production partners and internal account teams to ensure expectations are clear and service delivery is strong.
Support Sales & Account Management: Partner with Sales Strategic Accounts and Account Management as needed for customer meetings facility tours scheduling local activations and operational solutioning.

Lead the Local CS Team: Manage and develop the small Connected Solutions team based in the New York facility and coordinate freelance and day-hire resources as needed to support production activity.
Build a Strong Local Culture: Create a positive accountable client-focused team environment grounded in operational excellence communication collaboration and professionalism.
Lead From the Floor: Maintain a visible in-person leadership presence staying close to the team clients and day-to-day operating reality.
Manage Performance: Support hiring onboarding performance management coaching training and engagement for the New York-based CS team while helping coordinate and provide feedback on freelance and day-hire resources.

Manage the New York Facility Budget: Manage day-to-day operating expenses staffing and freelance resources facility overhead maintenance vendors and other local costs within approved financial targets partnering with leadership on larger capital or infrastructure needs.
Drive Financial Discipline: Partner with Finance Production and Operations leadership on resource utilization labor efficiency cost management and future capacity needs.

Support Live Production Needs: Be available as needed for major live events customer-critical workflows escalations facility activations nights weekends and holidays.
Coordinate Across Hubs: Partner with other Connected Solutions facilities including South Florida Dallas Los Angeles and other NEP locations to support multi-site workflows and shared customer delivery.

You are a hands-on site leader who understands that great facilities are built through people preparation communication and operational discipline. You do not need to be the deepest technical engineer in the room but you must understand live production environments well enough to lead and coordinate technical resources support clients and make good operational decisions.

The Site Leader: You take ownership of the building production facility the team the client experience and the details. You notice when something is not ready not clean not clear or not working and you fix it.
The Culture Builder: You know how to create pride accountability and teamwork in a high-pressure live production environment.
The Client Service Leader: You are comfortable in front of major customers and know how to communicate with calm clarity and professionalism.
The Operator: You bring structure to fast-moving environments. You establish routines clarify ownership follow up and make sure the details do not get missed.
The Technical Translator: You can work effectively with engineers operators production teams account managers and executives translating between technical realities and client/business needs.
The One NEP Partner: You understand that New York is part of a broader Connected Solutions ecosystem and know how to collaborate across facilities functions and leadership teams.

5 years of experience in live production broadcast operations streaming operations media facilities technical operations production operations venue operations or a related operational leadership environment.
Experience leading or coordinating small teams and freelance resources in a high-pressure client-facing live production or operational environment.
Experience managing a facility production operation technical operation control room environment TOC/NOC or similar live media workplace preferred.
Strong client-service orientation with experience supporting major customers executive stakeholders or high-profile productions.
Operational fluency in centralized production REMI workflows IP-based production live event operations facility engineering TOC/NOC workflows or cloud/hybrid production preferred but not required.
Demonstrated ability to manage local operating expenses staffing and freelance resources facility needs vendors and day-to-day operating priorities.
Strong communication organizational and follow-through skills.
Bachelors degree or equivalent years of relevant experience.
Must be based in or willing to work full-time from our New York facility.
Ability to work nights weekends and holidays as required by live events and client schedules.
Occasional travel to other NEP or customer locations may be required.

Apply today and help shape the future of connected production at NEP.

You might not know our name but youve probably seen our work on stage on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. Weve supported some of the worlds most watched productions and live events in sports entertainment concerts festivals film TV and more. For 40 years our clients have trusted us to deliver live production live events and virtual production solutions for them anytime anywhere. Put simply we bring content to life.

Check us out at

Required Experience:

Manager