Shop Service Lead Flagship (Year-roundFull-time)

Position Purpose:The Shop Service Lead manages the service department in a way that the service department serves the interests/profitability of theshop as a whole. This supervisory role includes scheduling work for repair shop service making estimates forworkand acting as the primary figurehead supervising the mechanic team. Additionally the Shop Service Lead is the figurehead of the service departmentin regard tocustomer relations and achievement of service levels for the shop.

Responsibilities:

• Responsible for ordering Thule racks carriers and related components as well as coordinating and scheduling customer installations to ensuretimelycompletionaccuratefitment andan exceptionalcustomer experience.

• Oversee/supervise the mechanic team andadministersworkload. Schedules work hours for the entire service department staff and coordinates customer scheduling of work subject to budget approval of the budget manager.

• Creates and administers policiesin regard todress codes work-space cleanliness and any work habits that might affect the image and productivity of the service department.

• Values andworkscollaboratively andrespectfullyacrossa variety of differences among team members and customers.

• Orders andmaintainsan inventory of replacement parts adequate to support repair work and over-the-counter parts sales with orders subject to budget approval of the budget manager. Places order andreconcilesthe purchasing card statements.

• Responsible for the creation and implementation of the quality systems toinsuresafety compliance and completed work meets standards for our customers.

Health and Safety Requirement:Every employeeis responsible forcontributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

Education Level:Vocational/Technical Degree
Years of Experience:3 years

Skills and Qualifications:

• Must have prior experience with installation of Thule rod racks and components

• Must be a highly skilled mechanic.

• Must haveabilityto supervise others.

• Must have administrative skills (gathering and summarizing information) communication skills ability to delegate responsibilities and budget-management skills.

• Demonstrated capacity for collaborative work in a retail environment is adept at serving customers and teams from a variety of backgrounds

• Familiarity with the components and parts sold by the shop.

• Ability to understand the suitability and compatibility of bicycle components to each other.

• Ability to listen carefully to customers.

• Ability to understand common repair-customer fears and how to neutralize them.

• Ability to communicate verbally in a clear fashion.

• Ability to understand shop labor charges and parts charges.

• Ability to follow shopprocedurefor writing repair documents.

• Ability to understand and use the shop work schedule system.