Shipping Clerk 503A (1st shift)

Empower Pharmacy is a visionary healthcare company dedicated to making quality affordable medication accessible to millions of patients nationwide. As the nations most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility were redefining whats possible in personalized medicine and pharmaceutical manufacturing. Were proud to be recognized as one of Houstons fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People Quality Service and Innovation. Guided by these principles weve created a uniquely integrated healthcare platform powered by advanced technology operational excellence and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience our teams work together to raise industry standards expand access to critical medications and improve outcomes for patients and providers across the country.

At Empower joining our team means more than starting a new role. It means becoming part of a mission-driven organization thats transforming healthcare at scale. We invest deeply in our people encourage bold thinking and create opportunities for growth leadership and innovation at every level. Your ideas matter here your development is supported and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving purpose-driven environment where innovation collaboration and ambition come together Empower Pharmacy is the place for you. Lets transform healthcare together.

POSITION SUMMARY

The Pharmacy Technician Shipping drivesaccurate compliant andtimelymedication distribution directlyimpactingpatient access fulfillment speed and regulatory performance acrossEmpowershyper growth 503A/503B operations. This role ownsend to endshipment preparation verification and dispatch integrity ensuring chain of custody documentation and quality at scale. Leveraging AI as a force multiplier the technician accelerates throughput enhances accuracy and supports real time decision making. The role applies strategic thinkingexecutionrigor and learning agility within a highly regulated environment. Success requires disciplined adherence to standards proactive issue resolution and continuous improvement aligned toEmpowersinnovation driven high quality high growth mission. The role collaborates cross functionally tooptimizeworkflows ensure audit readiness and scale shipping operations to meet increasing patient demand efficiently and safely.

RESPONSIBILITIES

Shipping Operations

• Order Preparation:Prepares and stages prescriptions for shipment using standardized workflows and AI-enabled verification tools to ensure accuracy completeness and high throughput while safeguarding product integrity supporting scalable operations and aligning shipment execution with regulatory quality and patient delivery expectations in a fast-paced environment.
• Package Assembly:Assembles shipping containers inserts medications documentation and temperature controls using AI-supported checklists to reduce errors and variability. Ensures packaging meets compliance standards preserves product stability and supports consistent quality outcomes whileoptimizingefficiency and minimizing rework across high-volume fulfillment operations.
• Dispatch Execution:Executes shipment release and handoff processes with precisionleveragingAI insights to prioritize orders and meet service levels. Ensuresaccuratelabeling carrier coordinationand documentation whilemaintainingchain of custody enablingtimelydelivery and supporting operational scale in a regulated distribution environment.

QualityandCompliance

• Regulatory Adherence:Follows 503A and 503B shipping regulations internal SOPs and documentation standards using AI-assisted validation to ensure compliance. Maintains audit-ready records minimizes risk and consistently upholdsEmpowerscommitment to patient safety product quality and regulatory excellence in every shipment processed.
• Error Prevention:Identifiespotential discrepancies in shipping documentation labeling or product handling through structured checks and AI-driven corrective actions to prevent errors reduce waste and strengthen reliabilityensuringconsistent adherence to quality standards and continuous improvement across shipping workflows.
• Audit Support:Maintainsdetailedaccurateshipment records and traceability documentationleveragingdigital tools to support audits and processes are verifiable repeatable and compliant contributing to sustained operational readiness and reinforcing a culture of accountability and excellence.

TechnologyandCollaboration

• AI Utilization:Applies AI-enabled systems to enhance shipping accuracy prioritize workflows and improve insights toidentifytrendsoptimizeperformance and support scalable fulfillment positioning technology as a force multiplier for speed quality and operational consistency.
• Cross Collaboration:Partners with pharmacy quality andlogisticsteams to resolve shipping issues streamline processes and ensure alignment with organizational goals. Communicates effectively tomaintainworkflow continuity reduce delays and support a coordinated high-performing distribution operation.
• Process Improvement:Continuously evaluates shipping workflows using performance data and AI insights toidentifyinefficiencies and implement improvements. Contributes to standardization automation and scalability initiatives driving enhanced productivity reduced cycle times and sustained operational excellence in a growth-focused environment.

KNOWLEDGE AND SKILLS

• Demonstratesproficiencyin pharmacy shipping operations including packaging standards labeling and regulatory compliance with the ability toleverageAI tools to improve accuracy speed and workflow efficiency.
• Strong attention to detail and quality control mindset ensuring precise execution of shipment processes whilemaintainingaudit readiness and compliance within a highly regulated environment.
• Ability toutilizetechnology platforms automation tools and data insights to prioritize tasksoptimizethroughput and support real-time operational decision-making.
• Effective collaboration and communication skills enabling coordination across pharmacy quality andlogisticsteams to resolve issues andmaintainseamless shipping operations.

EXPERIENCE AND QUALIFICATIONS

• Minimum 12 years of experience in pharmacy operations shipping fulfillment or a regulated production environment.
• Experience working with pharmacy systems shipping platforms or inventory management tools preferred.
• Familiarity with 503A/503B environments GMP practices or healthcare operations is a plus.
• Demonstrated ability to work in fast-paced high-volume environments with strong accuracy and attention to detail.
• Proventrack recordof reliability accountability and adherence to standard operating procedures.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits Health and Wellness:

We offer comprehensive benefits to support your health well-being and future including medical dental and vision coverage paid time off 401(k) matching wellness perks IV therapy and compounded medications. Learn more: Requirements:

While performing the responsibilities of the job the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access input and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand walk reach with arms and hands climb or balance and to stoop kneel crouch or crawl.