SHIP Medicare Counselor Remote

Role Type: Contractor
Location: Remote United States
Time Commitment: 2030 hours per week short-term project

We are seeking experienced SHIP Medicare Counselors to evaluate and improve AI-generated Medicare guidance. Youll use your counseling expertise to ensure questions reflect real beneficiary needs and answers are accurate relevant and easy to understand. No prior AI experience is required.

• Review sample Medicare questions for realism and relevance to beneficiary needs.
• Develop rubrics for enrollment scenarios including initial enrollment Special Enrollment Periods and Part B late enrollment penalties.
• Create evaluation criteria covering Medigap Medicare Advantage and Part D plan comparisons.
• Assess AI-generated answers for accuracy completeness and outdated guidance.
• Identify errors and omissions and provide clear actionable written feedback.
• Collaborate asynchronously with the project team.

• Active or recent SHIP certification or previous SSA Medicare enrollment experience.
• At least 1 year of experience advising beneficiaries on Medicare enrollment penalties Medigap Medicare Advantage and Part D.
• Based in the United States.
• Availability to start quickly and commit 2030 hours per week.
• Strong written communication and attention to detail.

• Experience creating Medicare counseling guides training materials or evaluation rubrics.
• Experience advising diverse beneficiaries including rural and non-English-speaking communities.