Shift Leader

Shift Leader

The shift leader at Papa Johns is a supervisor and works inall areas of the restaurant. It is a role that ensures the highest qualityproducts are sent to customers with the best service to ensure restaurantsuccess.

Responsibilities

Product quality overseer: making sure allproducts are created following company standards and being sent out tocustomers with the best quality of service. This is operations management includingthe execution of all company policies procedures programs and systems.

Correctly follow guidelines techniques andexpectations for each station in the restaurant as well as training coachingand encouraging all employees to do the same. This includes pizza toppingcustomer service delivery and oven tending.

• Ability and willingness to work at all stations in the store while consistently contributing to achieving Papa Johns product goals.
• Respond to customer needs expectations and complaints appropriately. Follow all policies and procedures as laid out in the company handbook.
• Commits to meeting the needs and expectations of the restaurants customers minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including but not limited to image (including car topper for delivery drivers) attendance safety and security.
• Exemplifies and exhibits the Core Values maintains a positive attitude works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality customer service and performance responsibilities (such as MCE readiness food/labor costs restaurant cleanliness etc.) within acceptable standards follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the companys systems and guidelines to minimize loss.

²Run the shift

oGet the team to work as a team everyone has apart and does their part

oSend out quality products made to our standardsin a timely manner

oMeet shift responsibilities and cleaning tasks

²Follow direction of upper management

²Hold yourself and employees to expectations setby the company

²Good attendance

oFlexible schedule

oAbility to cover come in early and stay lateoccasionally

²Can deliver when needed

²Communicate with management team and employees

oFacebook messenger management group chat

oTell others about shift changes issues in thestore and any other need to know information

²Meeting attendance

oRare meetings require attendance

²Train employees at different stations within thestore

²Master all stations in the store