Shift Lead

Gin & Luck

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Wellness resources

Shift Lead

Position Overview

Shift Leads are responsible for monitoring all aspects of FOH and BOH operations while ensuring the best possible experience for guests. The Shift Lead ensures that despite the absence of the management team the business operates smoothly safely and profitably.

The Shift Lead reports to the General Manager Bar Manager and Chef de Cuisine and is expected to work closely with the Head Bartender.

Core Duties & Responsibilities:

Monitor shift operations -e.g. managing opening/closing procedures lead pre-shift meetings and shop cleanliness
Communicate all necessary guest information with the team to set everyone up for success (allergy alerts VIPs special requests celebrations etc.)
Check in with FOH and BOH team members regularly; monitor flow of service
Monitor bar and kitchen flow in regard to timeliness during business hours assist when and where necessary
Lead the team and communicate effectively with staff and patrons
Fast-paced decision-making to handle immediate on-the-spot issues -e.g. ability to make quick effective decisions to resolve operational bottlenecks
Act as the primary contact for emergencies enforcing company policies and maintaining security standards -e.g. remain on-site during the assigned shift and be immediately available for emergencies
Handle patron complaints and ensure a positive patron experience
- maintain warmth and hospitality in all correspondence with guests
- use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
- ability to recognize an intoxicated patron and address concerns accordingly
EOD Report Execution
Complete other duties as assigned by management

Additional Duties & Responsibilities:

Be capable of covering any FOH/BOH support position when needed
Have a complete knowledge of the food and beverage items and preparations
Know the table numbers and position numbers in all sections
Maintain a comprehensive knowledge of
- our POS operation
- Resy and any other booking system used
Cultivate a:
- fluency in verbiage for the waitlist our reservation policies and procedures as well as voicemails
- comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
- comprehensive knowledge of our service standards and style as detailed by the Employee Manual
Assist service through food and beverage running watering and flipping tables; perform table/bar maintenance throughout the shift including crumbing keeping waters full clearing & resetting serving ware etc.
Treat all areas of the restaurant with respect; clean and reset to zero when necessary
Comply with sanitation standards and procedures according to health and legal regulations
Approach each shift with a positive attitude a willingness to learn and ready to contribute to the teams overall goals
Catch up on all internal communication via Slack before your shift
Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Follow all rules policies procedures and conditions of employment including those outlined in the Employee Handbook
Act in a professional manner and represent Close Company / Death & Co / Gin & Luck graciously whether you are in house traveling or at another local establishment

Physical Demands

The physical demands for this position are seeing hearing speaking reaching frequently lifting to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

1years of proven Shift Lead experience in a reputable establishment
Highest levels of EQ and discretion
Excellent customer service skills with the ability to create a welcoming and friendly atmosphere for customers
Outstanding communication skills with the ability to handle various responsibilities simultaneously
Flexibility in working hours including early mornings evenings weekends and holidays
Patience and adaptability
Self-motivated and a team player
High ethics hard worker and a great sense of humor

Desired Qualifications:

Have 2-3 years of Supervisor experience in a high-volume establishment
Have sufficient skills knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When were having fun it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition empathy and transparency

What We Offer:

Gin & Luck strives to create a welcoming nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $25/hour. Medical dental vision and life are included in our benefits package for full-time/part-time employees. Eligible to participate in the company 401(k) program after a set vesting period commencing after the first day of work; the company does not match contributions currently.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender identity sexual orientation age religion disability status protected veteran status or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion

Compensation: $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Gin & Luck is an acclaimed cocktail-anchored hospitality group best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007 Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets three award-winning books and countless industry accolades.

At Gin & Luck were expanding into new verticals through bars hotels and brands that all celebrate the craft of hospitality and the people behind it. As an employer we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to One Fair Wage shareholder opportunities and comprehensive benefits packages for all team members.

What sets us apart is our commitment to our core values:

Curiosity: We learn and improve through active observation and creative problem solving.

Pursuit of Excellence: We will forever be chasing excellenceit is a pursuit without end.

A.B.K.: We anticipate prepare and execute with intention.

Contagious Joy: When were having fun it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition empathy and transparency.

If youre passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection wed love to have you on our team. Together well create moments that inspire delight and resonate far beyond the bar.

Not seeing the job youre looking for Reach out to us at with your resume and the role youre interested in! Well be sure to point you in the right direction.

Benefits:401(k)Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentVision insuranceWellness resourcesShift LeadPosition OverviewShift Leads are responsible for monitoring all aspects of FOH and BOH operations while ensuring the best possible experience ...