Shift Lead

Shift Leader

INTRODUCTION

Established in 1998 Scooters Coffee has distinguished itself as one of the

premiere specialty coffee companies in the industry. Scooters Coffee may be

one of the fastest-growing specialty coffee brands but simplicity is at our core:

sustainably-sourced ingredients we handcraft into perfection. We believe in

taking time to connect and create an amazing experience in each life we

touch. At Scooters Coffee we live our core values of integrity love humility and

courage and we are looking for talented passionate amazing people to join

our team.

DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the

Store Manager in a variety of store operations duties. This position serves as a role

model of barista responsibilities and serves as the team leader when the Store

Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Ensure consistent and quality customer experience by executing brand

beverage recipes and techniques resolving customer relations issues and

leading the team in delivering the Scooters Amazing customer service

experience

Maintain speed of service standards during high-volume periods by staying

calm managing an efficient team workflow anticipating customer needs

and utilizing downtime to prepare for the next rush

Assist the Store Manager in onboarding and training new team members

Develop effective working relationships with team members identifying

individual motivation factors

Proactively seek opportunities to increase individual and team sales

Understand and execute cash handling point of sale system and

operational procedures in an accurate consistent manner

Ensure team members follow all health safety and sanitation guidelines

Serve as a keyholder following all opening and closing procedures

Demonstrate punctuality dependability and adaptability

Assist Store Manager with administrative duties as requested

QUALIFICATIONS

Passion for people

Willingness to master brand recipes and techniques

Energetic fast-paced flexible work style

Ability to work cooperatively in a team environment

Ability to teach others and communicate effectively

Strong problem-solving skills and attention to detail

Desire to take on a leadership role in a growing company

Disclaimer

The functions and skills described here are general in nature and represent the

type of work performed but they do not constitute an exhaustive list of the

Required Experience:

Manager