Sheriff's Telecommunicator Sergeant

• Supervise and review work of staff performing a variety of duties in connection with the operation of a 911 primary answering point and dispatching of public safety response unitswhile ensuring staff implement on-the-job policies procedures and best public safety practices in responding to and handling emergencies.
• Assist scheduling staff to ensure adequate coverage standby staff callouts and create shift assignments for staff and consistently monitor breaks and other necessary time away from operations to ensure service level goals are maintained.
• Conduct performance coaching counsel staff and assist in preparing and conducting internal and external investigations into employee misconduct including making recommendations regarding discipline.
• Maintain situational awareness of events within the county and make necessary notifications.
• Support training teams daily activities by providing feedback monitoring encouragement and assisting telecommunicators with difficult emergency calls.
• Monitor phone calls/radio traffic of telecommunicators to assist in improving their performance and to identify training needs; monitor computer and other technical equipment used in the 911 ECC troubleshoot problems and failures and contact technical support for assistance when required.
• Maintain positive relations with internal and external customers including police and fire departments that are dispatched by the EDC receive phone calls requesting assistance or information from citizens or emergency service agencies/staff.
• Participate and assist with Quality Assurance to review Fire Emergency Medical Services (EMS) and Law Enforcement calls.
• Conduct tours and presentations of the EDC; plan and/or attends various meetings.

• One of the following:
  • Two years or more of dispatch experience in an approved dispatch environment.
  • One year or more of dispatch experience in an approved dispatch environment and two or more years of general supervisory experience.
• Must be 18 years of age or older.

• Experience:
  • As a lead worker or supervisor.
  • Dispatching police firefighters and/or EMS.
  • As a first responder (police officer firefighter and/ or emergency medical technician/paramedic).
• Skill in performing complex research involving planning modification of methods and procedures and analyzing organizational issues.
• Strong written andverbal communication skills; advanced skill in a variety of computer applications.
• Ability to:
  • Use radio telephone and computer dispatching systems such as computer-aided dispatch systems Enhanced E911 emergency phone systems multi-channel computerized communication consoles and multi-line phone systems.
  • Respond to administrative inquiries and complaints and prepare reports for intradepartmental use.
  • Serve as a representative of the division at conferences/meetings and serve as the division head in the absence of administrative superiors.

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities eliminate inequities and create opportunity for all and our vision of a community where all people are healthy all people are valued and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community competitive pay work-life balance a variety of benefits and opportunities to grow. Learn more atThe Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

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