Shared Services Supervisor

Fleetworthy offers the only complete technology suite for fleet readiness uniting safety and compliance toll management and weigh station bypass solutions. We help fleets streamline operations control costs andoperatewith confidence.

Trusted by 75% of the top fleets in North AmericaFleetworthyoffers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements oursafety andcompliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled connected fleet technology that keeps drivers safe fleets compliant and operations running at peak efficiency. Learn more at.

The Supervisor of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation Services and Compliance across the organization. This role owns end-to-end workflows for mail processing driver and asset data management system configuration builds document imaging and cross-functional operational support.

This leader ensures accuracy scalability compliance and continuous improvement across afunction processingtens of thousands of documentsannuallyand resolving10000 tickets per year while serving as a critical backbone to client onboarding and ongoing service delivery

Key Responsibilities

People & Team Leadership

• Lead coach and develop the Shared Services team including workload prioritization performance management and career development

• Establish clear operating rhythms SLAs and accountability across a high-volume transactional environment

• Foster a culture of quality ownership and continuous improvement

Operational Ownership

• Own centralized operational services including:

• Mail room intake scanning Salesforce cataloging and distribution

• Driver data management (document imports qualification files status updates)

• Asset data management (registrations title retention asset status lifecycle)

• Physical document warehousing and retention processes

• Ensure accuracy completeness and compliance across all document and data workflows

Implementation & Services Support

• Partner closely with Implementation and Services teams to support:

• Job classbuildsandtrackeddocument settings

• Driver and asset list imports

• EFleetform builds and updates

• Client manuals and sample file reviews

• Act as an escalation point for complex or high-risk casesimpactinggo-live or client operations

Systems & Process Excellence

• Oversee work executed inCPSuite Salesforce JIRA and document imaging systems

• Identifyprocess gaps automation opportunities and efficiency improvements

• Standardize workflows and documentation to enable scale and consistency

Compliance & Risk Management

• Ensure proper handling and retention of sensitive data (PII driver records titles POAs)

• Maintain audit-ready processes for document storage release and lifecycle management

• Partner with Legal Compliance and Security as needed

Cross-Functional Collaboration

• Serve as a trusted operational partner across Implementation Services Fuel Tax and Product teams

• Provideoperational insights metrics and recommendationstoleadership

Qualifications

• 2 years of experience in operations shared services or process-driven environments

• Strong process design documentation and continuous improvement mindset

• Comfort working across multiple systems and workflows simultaneously

Preferred

• Familiarity with Salesforce JIRA or similar workflow/ticketing systems

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion or belief (or lack thereof) sex nationality national or ethnic origin civil status age citizenship status sexual orientation disability genetic information familial status marital or registered civil partnership status pregnancy or maternity status gender identity gender reassignment military or veteran status or any other protected characteristic in accordance with applicable laws and regulations.