ServiceNow Sr. DeveloperTechnical Consultant ITSM ITAM ITOM CSM FSM (CSA, CAD)

Job Description

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) for 1 module or more ServiceNow CSA CAD certifications

Roles & Responsibilities

Technical Comeptency

Experience as a Technical Lead

Experienced in ITIL Process Definition Integration Solutions understanding Architecture solution

Understanding customer business requirements and convert to functional requirements

Responsible for reviewing requirements for accurate estimation

Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow

Expertise ServiceNow deployments ITSM / ITAM / ITOM / CSM / FSM migrations consolidations upgrades integration with other third party tools Orchestration operational activities Project Management expertise

Review and do proactive analyze and resolve application issues as needed

Mentor and share technical knowledge/guidance to team

Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

Must be certified with ServiceNow Systems Administrator ServiceNow Implementation Specialist and ITIL V3 foundation

Should possess good knowledge in Agile/Scrum methodology