ServiceNow Platform Owner

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Platform Strategy & Ownership

• Own and govern the ServiceNow platform including all instances integrations and development activities.
• Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities.
• Identify opportunities to optimize platform performance improve efficiency and maximize ROI.
• Drive consolidation standardization and scalability across the platform ecosystem.

Transformation & Innovation

Lead digital transformation initiatives including:

- Self-service capabilities

- Workflow automation

- User experience enhancements

- Enterprise system integrations

• Champion continuous improvement and innovation across the platform.

Delivery & Execution

• Oversee end-to-end delivery of platform enhancements including planning design development testing implementation and maintenance.
• Ensure high-quality efficient and scalable delivery aligned with Agile methodologies.
• Manage product backlog and prioritize initiatives to meet business needs.

Governance Risk & Compliance

• Establish and enforce platform governance security policies and standards.
• Ensure data integrity platform stability and compliance with regulatory and security requirements.
• Oversee platform upgrades patching and integrations to maintain system health and reliability.

Team Leadership

• Lead and develop globally distributed teams including internal staff offshore resources and third-party vendors.
• Foster a culture of accountability collaboration innovation and continuous improvement.
• Drive adoption of platform capabilities and support organizational change management.
• Oversee support operations including queue management prioritization and escalation handling.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• No travel is expected for this position.

Collaboration

• Working with various external vendors Internal Business team Procurement and Legal teams .

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelors Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND SKILLS:

• 8 years of experience in enterprise platform ownership preferably ServiceNow.
• Proven experience leading Agile development teams and managing product backlogs.
• Strong knowledge of software development lifecycle (SDLC) and governance processes.
• Experience with system implementation and organizational change management.
• Solid understanding of IT service management (ITSM) practices.
• Excellent analytical problem-solving and decision-making skills.
• Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
• Ability to collaborate effectively across business IT and executive leadership teams.

The rate of pay for this position will depend on the successful candidates work location and qualifications including relevant education work experience skills and competencies.

Annual Rate: $147000.00 - $246000.00
Benefit Overview: This position offers a comprehensive benefits package including medical dental and vision insurance a 401(k) with company match paid time off parental leave and potential for performance-based bonuses depending on company and individual performance.