ServiceNow Platform Ops Engineer

Title: ServiceNow Platform Ops Engineer
Location: Vienna VA (REMOTE)
Duration: Initial 6-month contract with possible extensions
Compensation:$65/hour - $71/hour
Work Requirements: US Citizen GC Holders or Authorized to Work in the U.S.

ServiceNow Platform Ops Engineer
Key Responsibilities:
Platform Administration & Operations

• Administer and maintain ServiceNow production and non-production environments.
• Monitor overall platform health performance stability and operational readiness.
• Manage platform configurations system properties plugins integrations and platform features.
• Conduct platform health assessments and coordinate remediation activities.
• Ensure platform adherence to security compliance and governance standards.
• Support platform maintenance activities patches hotfixes and security updates.

Environment Management

• Coordinate instance cloning activities across development QA test and production environments.
• Maintain environment consistency and ensure proper alignment between production and non-production instances.
• Manage upgrade preparation activities environment validation and post-upgrade stabilization.
• Support developer access requests admin permissions and environment provisioning

Operational Support & Incident Management

• Serve as a primary point of contact for ServiceNow platform operational support.
• Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
• Review incidents cases problem records change requests and platform advisories.
• Escalate critical issues and coordinate resolution with ServiceNow support engineering teams and vendors.
• Track platform defects PRBs support cases and remediation plans to closure.
• Participate in governance change review and architecture discussions impacting the platform.

Desired Skills & Experience

• ServiceNow System Administration and Platform Operations
• ITSM HRSD CSM Employee Center Service Catalog Virtual Agent and Flow Designer
• Platform Upgrade and Release Management
• Incident Problem Change and Knowledge Management
• Instance Cloning and Environment Management
• ServiceNow Integrations and Plugin Administration
• Operational Support and Vendor Management
• Performance Monitoring and Platform Governance
• Strong troubleshooting communication and stakeholder management skills

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services project and talent solutions. By always striving for excellence and focusing on the human aspect of our business we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at .

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INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact for assistance.

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