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ServiceNow Knowledge Management Strategist
Job Location:
Job Location:
Washington, DC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 September 2026 (11 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and specialize in professional IT consulting services IT Staffing Business/IT Strategy Business Process Blueprints Enterprise Architecture and EnterpriseTransformation.
Job Title:ServiceNow Knowledge Management Strategist
Location: 100% Remote
Job Type: Contract
Position Overview
We are seeking a Knowledge Management Strategist to support the organizations ServiceNow Knowledge Management initiative. The role will focus on building and improving the ServiceNow knowledge base developing knowledge processes and governance and partnering with business stakeholders to create effective knowledge content.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and specialize in professional IT consulting services IT Staffing Business/IT Strategy Business Process Blueprints Enterprise Architecture and EnterpriseTransformation.
Job Title:ServiceNow Knowledge Management Strategist
Location: 100% Remote
Job Type: Contract
Position Overview
We are seeking a Knowledge Management Strategist to support the organizations ServiceNow Knowledge Management initiative. The role will focus on building and improving the ServiceNow knowledge base developing knowledge processes and governance and partnering with business stakeholders to create effective knowledge content.
Key Responsibilities
- Support the implementation and adoption of ServiceNow Knowledge Management.
- Create knowledge templates workflows and publishing standards.
- Manage knowledge content creation migration review approval and publishing.
- Establish knowledge ownership governance and lifecycle processes.
- Work with business stakeholders and SMEs to understand processes and translate them into usable knowledge content.
- Capture customer needs and support human-centered design and customer experience initiatives.
- Collaborate with cross-functional teams and present recommendations to leadership.
- Drive continuous improvement of the organizations knowledge management program.
Required Qualifications
- Strong hands-on ServiceNow Knowledge Management / Knowledge Base experience.
- Experience creating knowledge templates and workflows.
- Experience with knowledge content creation migration review and publishing.
- Experience establishing knowledge ownership and governance.
- 5 years of ServiceNow experience preferred/minimum target.
- Strong stakeholder management communication and presentation skills.
- Ability to translate business processes into clear user-friendly knowledge content.
- Bachelors degree in Marketing Business Design Strategy or related field.
- 8 years of experience in product management marketing strategy design strategy or marketing project management.
- Education Alternative: An additional 4 years of relevant experience may substitute for the bachelors degree.
Preferred Qualifications
- ServiceNow Knowledge Management or related certifications.
- KMI (Knowledge Management Institute) certification.
- Experience with human-centered design and customer experience strategy.
- Strong executive presence and ability to influence senior leadership.
- Experience with qualitative and quantitative research.
- Strong Microsoft Office and/or Adobe Suite skills.
Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
