ServiceNow ITSM Senior Developer


Job Location:

Cincinnati, OH - USA

Monthly Salary: Not Disclosed
Posted on: 21 days ago
Vacancies: 1 Vacancy

Job Summary

US Citizen or Green Card Holder Only due to Federal Compliance

ServiceNow ITSM Senior Developer

Technical Competency
Experience as a ServiceNow ITSM Developer and Implementing Incident Management Problem Management Change Management Knowledge Management or Service Catalog Mobile App Virtual Agent
Ability to configure ServiceNow ITSM applications in alignment with approved design plans
Knowledge of unit testing system integration testing performance testing user acceptance testing or any client-specific testing
Experience with developing ServiceNow software solutions using JavaScript Jelly one or more Web Services XML HTML and CSS
Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle MySQL databases and AD respectively
Worked with and understands the value in creating repeatable processes to design development test staging and production environments that are reliable with high availability
Must be ServiceNow Certified Systems Administrator
Should possess knowledge in Agile/Scrum methodology
Basic knowledge with ITIL/industry standards
Knowledge of software development lifecycle (SDLC)
Behavioral competency
Effective communication skills with both non-technical and technical audiences (verbal and written)
Excellent Interpersonal skills to work with the project team members collaboratevily
Participate and provide feedback during planning meetings (i.e. pre-iteration and retrospectives)
Roles & Responsibilities
1. Including experience with the Service Catalog module and creating custom applications.
2. Experience creating request forms developing integration with external systems implementing security (including Access Control Lists) and enhancing the user interface to provide a custom look and feel.
3. Ability to implement moderate to complex custom widgets and backend scripting.
4. Strong knowledge of ServiceNow platform architecture modules and functionalities.
5. Hands-on experience in configuring Business Rules Client Scripts UI Policies UI Scripts UI Actions UI ages Script Includes Access Control Lists complex workflows and solution migration to higher environment.
6. Experience in developing ServiceNow integrations using APIs web services and data imports/exports.
7. Experience in Workflows SLAs Import Sets and Update Sets.
8. Experience in creation of Record Producers and Catalogue Items using Variables Variable Sets.
9. Working knowledge to schedule jobs events and triggers to manage business needs.
10. Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
11. Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
12. Must have experience in Service Now Custom Development.
13. Sound knowledge of Computer Science fundamentals data structures algorithms operating system concepts
14. Excellent analytical skills methodical problem-solving skills and troubleshooting skills.
15. Self-motivated and willing to learn new skills and technologies as needed.
16. Ability to meet objectives goals and deadlines with minimal supervision.
17. Self-motivated individual Flexible Adaptable. Optimistic Self-aware Open to change
18. Work mostly with minimal supervision Assertive resilient and welcomes change and navigates through adversity.
19. Shows moral courage openness and honesty in all dealings.
20. Engages interest and participation of others and has a collaborative approach to working with others.
21. Training skills to able to understand project implementation and train business users.
22. Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
23. Excellent communication and collaboration skills with the ability to work effectively in a team environment.
24. ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA) are preferred.
US Citizen or Green Card Holder Only due to Federal Compliance ServiceNow ITSM Senior Developer Technical Competency Experience as a ServiceNow ITSM Developer and Implementing Incident Management Problem Management Change Management Knowledge Management or Service Catalog Mobile App Virtual Ag...