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ServiceNow ITSM Lead Developer


Job Location:

Chicago, IL - USA

Monthly Salary: Not provided by the employer
Posted: 8 September 2026 (21 hours ago)
Application Deadline: 6 December 2026
Vacancies: 1 Vacancy

Job Summary

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Title- ServiceNow ITSM Lead Developer
Location- Chicago IL
Duration- 6 months
Position Summary

We are seeking a ServiceNow ITSM Lead Developer to lead the design development and implementation of ServiceNow IT Service Management (ITSM) solutions. The ideal candidate will have strong ServiceNow development experience expertise in ITSM modules and the ability to lead technical initiatives while collaborating with cross-functional teams.

Key Responsibilities
  • Lead the design and development of ServiceNow ITSM solutions.
  • Configure and enhance Incident Problem Change Request and Knowledge Management modules.
  • Develop workflows integrations and platform customizations.
  • Collaborate with business and IT stakeholders to gather requirements.
  • Mentor developers and conduct code reviews.
  • Support platform upgrades releases and production issues.
  • Ensure solutions follow ServiceNow best practices and governance.
Required Qualifications
  • Bachelors degree or equivalent experience.
  • 8 years of ServiceNow development experience.
  • 5 years of hands-on experience with ServiceNow ITSM.
  • Strong knowledge of JavaScript Flow Designer IntegrationHub and REST APIs.
  • Experience with ITSM modules and enterprise integrations.
  • Excellent communication analytical and problem-solving skills.
Preferred Qualifications
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist ITSM.
  • Experience with CMDB Discovery Service Catalog and Agile methodologies.

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.

Required Experience:

Senior IC