ServiceNow ITOM Architect

MatchPoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber Robinhood Netflix Airbnb Google and more. With a growing international presence across North America Europe Asia and South America we help organizations turn ideas into outcomes through cutting-edge technology industry best practices and deep technical expertise.

Were expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative high-growth environment.

Role Title: ServiceNow ITOM Architect

Duration: 2 Months long with possible extension

Location Preferences: on-site at one of your offices with Dallas or Austin preferred Chicago workable and New York Portland and Seattle as secondary options

Pay Rate: $100 to $105/hr.

Job Description:

• Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice.
• We are seeking a ServiceNow Solution Architect that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements.
• What we offer: The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
• Unrivalled investment and training in you and your career.
• Stimulating environment offering ongoing learning opportunities.
• Culture of innovation and inspiration.
• Competitive salary and generous benefits.
• A very flexible and creative environment for everyone.

Role and Accountabilities:

• We are seeking a highly experienced and strategic ServiceNow Architect to design implement and optimize our ServiceNow platform.
• The ideal candidate will be a true expert in ServiceNow architecture possessing deep knowledge of IT Operations Management (ITOM) processes and a proven track record in integrating ServiceNow with complex enterprise systems.
• You will play a pivotal role in defining our ServiceNow roadmap ensuring scalability performance and alignment with our business objectives.

Key Responsibilities:

• Lead the architectural design and evolution of the ServiceNow platform ensuring best practices high performance scalability and maintainability.
• Define and enforce architectural standards guidelines and frameworks for ServiceNow development and configuration.
• Translate complex business requirements into robust scalable and secure technical solutions within the ServiceNow ecosystem.
• Provide expert guidance on platform capabilities limitations and strategic roadmap.
• Oversee the technical design and implementation of new ServiceNow modules and functionalities.
• Design and optimize IT Operations Management (ITOM) processes within ServiceNow including Event Management Service Mapping Discovery CMDB and Orchestration.
• Translate business needs into technical requirements for ITOM solutions ensuring alignment with ITIL best practices.
• Drive the automation of IT operations and service delivery processes through ServiceNow ITOM capabilities.
• Provide subject matter expertise on ITOM concepts leading workshops and training sessions as needed.
• Architect and oversee complex integrations between ServiceNow and other enterprise systems (e.g. HRIS ERP Monitoring Tools Cloud Platforms CMDBs other ITSM tools).
• Define integration patterns data synchronization strategies and API specifications.
• Ensure data integrity security and performance across integrated systems.
• Develop and implement integration solutions using various methods (e.g. REST SOAP JDBC MID Server Integration Hub).
• Collaborate with business stakeholders IT leadership and development teams to understand requirements and deliver innovative solutions.
• Mentor and provide technical leadership to ServiceNow developers and administrators.
• Stay current with ServiceNow releases new features and industry best practices.
• Participate in pre-sales activities solution presentations and architectural reviews as required.
• Mentorship: Mentor junior team members and foster a culture of continuous learning and improvement.
• Experience leading client workshops gathering business and technical requirements and translating them into clear well-defined user stories.
• Act as a trusted advisor to business product owners and leadership.

Required Skills & Qualifications

• Bachelors degree in computer science Information Technology or a related field.
• 5 years of demonstrable experience as a ServiceNow Solutions Architect with a significant focus on ITOM modules.
• ServiceNow Architecture: Deep understanding of ServiceNow platform capabilities data model security performance optimization and instance management.
• Ability to design end-to-end solutions that leverage the platform effectively.
• ITOM Process Expertise: Extensive experience

Role Context

• Business problem being solved: ITOM Architect to owner CMDB Discovery Service Mapping Integrations Data Quality CSDM
• Primary role objective and key deliverables (first 90 days): 2 Months long with possible extension
• The client is seeking a ServiceNow CMDB Developer to design build and maintain a high-quality Configuration Management Database (CMDB) that underpins IT Service Management (ITSM) and IT Operations Management (ITOM). You will own CMDB data modeling discovery service mapping integrations and data quality/governance using ServiceNow best practices and the Common Service Data Model (CSDM). This role partners closely with platform infrastructure security and application teams to ensure the CMDB accurately reflects our technology estate and supports impactful use cases including incident change asset event observability and risk.

Skills & Experience

• Top 3 Must-Have Skills (with minimum years in each): CMDB Architecture and Data Modeling (5 Years) CMDB alignment to CSDM (5 Years) Discovery / Service Mapping (5 Years)
• Specific tools platforms versions or certifications required: Lansweeper Integration experience is a requirement from the client CIS Discovery (Preferred) CIS Service Mapping (Preferred)
• The core focus is the LANSweeper integration to automate your physical device load into the CMDB (servers laptops desktops) with the added goal of automating software application data available through that integration. Application instances and business applications are already flowing in so this closes the loop on the physical and software side. Best practices and broader CMDB guidance are welcome but the LANSweeper integration is the must-have.

MatchPoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race color religion age sex national origin disability genetic information protected veteran status sexual orientation gender identity or expression or any other characteristic protected by applicable federal state or local laws.

This policy applies to all aspects of employment including recruitment hiring placement promotion termination layoffs recall transfers leaves of absence compensation and training.