ServiceNow ITAM SME

Job description

Job Title:ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)

Location:San Diego CA (Remote) only on w2

Mandatory Skills :ServiceNow CMDB ServiceNow Integration Hub ServiceNow ITSMITAM HAM SAM

Experience

• 8 years of overall IT experience
• 5 years of hands-on experience in ServiceNow ITAM implementations
• Strong experience in SAM Pro HAM Pro CMDB Discovery and Asset Lifecycle Management
• Experience working in enterprise-scale ServiceNow environments

Key Responsibilities

ITAM Solution Design & Implementation

• Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
• Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
• Design and configure asset lifecycle processes including procurement receiving deployment inventory maintenance and disposal.
• Implement software license management reclaim processes compliance reporting and optimization initiatives.

Asset & Configuration Management

• Integrate ITAM with CMDB Discovery Service Mapping Procurement and ITSM processes.
• Define data models asset classes lifecycle states and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.

Integration & Automation

• Integrate ServiceNow with:
  • SCCM/MECM
  • Microsoft Intune
  • Active Directory
  • Procurement systems (SAP Oracle Coupa etc.)
  • Cloud platforms (Azure AWS)
• Develop automation using Flow Designer IntegrationHub Business Rules and Scripted APIs.

Governance & Compliance

• Define ITAM governance framework policies and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance utilization and cost optimization.

Stakeholder Management

• Work with Procurement Finance Security Infrastructure and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops training sessions and knowledge transfer activities.

Required Skills

• ServiceNow ITAM (HAM Pro SAM Pro)
• CMDB & CSDM
• Discovery & Service Mapping
• Asset Lifecycle Management
• Software License Management
• ServiceNow Flow Designer & Integration Hub
• REST/SOAP Integrations
• JavaScript & ServiceNow Scripting
• ITIL v4 Processes
• Reporting & Performance Analytics

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• Certified Implementation Specialist - Discovery
• Certified Implementation Specialist - Service Mapping
• ITIL V4 Foundation Certification

Key Deliverables

• ITAM Strategy & Roadmap
• HAM Pro / SAM Pro Implementation
• CMDB and Asset Governance
• License Compliance Management
• Integration Design & Documentation
• Executive Dashboards & KPI Reporting
• Process Documentation and SOPs