ServiceNow Integration Engineer

Role: ServiceNow Integration Engineer

Location: Raleigh NC Charlotte NC Wilson NC Richmond VA Atlanta GA

Type: Contract

Overview:

• The Integration Engineer is responsible for designing building and sustaining the interfaces that connect the Service-Aware Operating Model to the broader enterprise technology ecosystem. This role enables reliable movement of configuration telemetry event and operational data between platforms so that service context can be trusted across workflows analytics and automation.
• The Integration Engineer specializes in external connectivity data movement transformation and resilience across system boundaries.

Enterprise Integration Design & Delivery:

• Design and implement bidirectional integrations between the platform and external systems that contribute data events ownership context or workflow triggers.
• Establish patterns for reliable data exchange across cloud infrastructure monitoring asset and operational platforms.
• Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.
• API Engineering & Data Transformation
• Develop and maintain APIs connectors transformation logic and message handling capabilities that normalize data for service-aware consumption.
• Map and translate source data into governed service configuration and operational models.
• Implement validation error handling retry patterns and traceability to improve reliability and supportability.
• Event Telemetry & Operational Signal Ingestion
• Enable ingestion of alerts events telemetry and inventory signals required for service visibility and impact-aware operations.
• Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
• Ensure high-volume ingestion pathways are stable scalable and observable.
• Engineering Standards Testing & Delivery Discipline
• Apply software engineering rigor to integration development through version control testing pipeline automation and repeatable release practices.
• Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.
• Document integration dependencies support models and operational run conditions.
• Resilience & Operational Continuity
• Monitor integration health identify failure patterns and improve recovery and recoverability mechanisms.
• Partner with adjacent engineering teams to address throughput latency and reliability issues before they impair operational outcomes.

Basic Qualifications:

• 5 years experience in integration engineering API development or backend systems engineering.
• Strong proficiency in modern integration patterns data transformation and resilient interface design.
• Experience connecting enterprise platforms using APIs middleware scripted integrations or event-driven patterns.
• Proven ability to build scalable observable and supportable integrations in complex environments.
• Must be onsite at the client in one of the following locations: Raleigh NC; Charlotte NC; Wilson NC; Richmond VA; or Atlanta GA

Preferred:

• Bachelors Degree preferred
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with event streaming telemetry pipelines and operational data integration.
• Background in highly regulated high-availability or operationally complex environments.
• Relevant engineering or integration certifications.