ServiceNow HRSD Technical ConsultantDeveloper

ROLE: ServiceNow HRSD Technical Consultant/Developer

Job type: Contract

Location: USA REMOTE

JD

Job Summary:

We are seeking a highly skilled and motivated ServiceNow HRSD Developer to join our IT/HR Technology team. The ideal candidate will be responsible for the technical development configuration and customization of the ServiceNow HRSD module ensuring seamless delivery of HR services across Customers organization.

Key Responsibilities:

Design develop and implement solutions within the ServiceNow HR Service Delivery (HRSD) module.

Working experience on HRSD related projects work on HR Service Lifecycle events employee journeys HR agent Workspace Agent Chat Reports Dashboard etc. based solution design and configuration. Knowledge of business processes in scope (e.g. HR onboarding payroll procurement etc.).

Employee Center Virtual Agent Knowledge Management Case Management

Document Generation Journey acceleration Workday integrations Manager Hub Onboarding module and Lifecycle events.

Analyze business requirements and translate them into technical solutions within the ServiceNow platform.

Design code debug document and maintain custom applications and integrations within the ServiceNow platform.

Create and manage reports dashboards homepages and database views to provide actionable insights to IT leadership.

Lead platform upgrades feature adoption and new module implementations to optimize ServiceNow utilization.

Develop integrate and implement ServiceNow solutions ensuring scalability and alignment with business needs.

Customize and enhance ServiceNow workflows forms UI components and business rules to support enterprise IT initiatives.

Collaborate with stakeholders engineering teams and product owners to gather business requirements and translate them into technical solutions.

Develop work instructions technical documentation and knowledge base articles to support internal teams.

Required Skills & Certifications:

Previous experience on HRSD related projects work on configuring complex HR Services Lifecycle events employee journeys HR agent Workspace Agent Chat Reports & Dashboard etc. based solution design and configuration.

Integration with Workday SuccessFactors Reporting tools like Power BI etc

Strong understanding of Employee Center or Employee Center Pro.

Experience with ServiceNow Mobile App for HRSD.

Familiarity with ServiceNow integration tools and techniques.

Understanding of HRSD industry use cases (e.g. utilities telecom healthcare).

Excellent communication and documentation skills.

ServiceNow Certified System Administrator (CSA) - Mandatory

ServiceNow Certified Application Developer (CAD) - Mandatory

Certified Implementation Specialist HRSD