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ServiceNow HR System Administrator
Job Location:
Job Location:
Washington, DC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 September 2026 (19 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Marathon TS is seeking a ServiceNow HR System Administrator with advanced experience supporting Human Resources (HR) systems. This role provides senior-level technical support resolves complex issues and ensures the seamless operation of HR applications. The ideal candidate will be able to work independently with no supervision provide advanced reporting and system support and serve as a subject matter expert for escalated help desk inquiries.
Responsibilities
Principal responsibilities will include but are not limited to:
Education and Experience
Required Skills and Competencies
Clearance
#cjjobs
Marathon TS is committed to the development of a creative diverse and inclusive work order to provide equal employment and advancement opportunities to all individuals employment decisions at Marathon TS will be based on merit qualifications and abilities. Marathon TS does not discriminate against any person because of race color creed religion sex national origin disability age or any other characteristic protected by law (referred to as protected status ).
Responsibilities
Principal responsibilities will include but are not limited to:
- Utilize advanced reporting skills within ServiceNow and GTM Next to generate interpret and present data.
- Collaborate with system owners and technical teams to identify trends propose improvements and maintain system performance.
- Deliver Tier III support for HR systems including ticket triage phone and ServiceNow assistance.
- Address escalated issues from Tier I and Tier II resolving advanced technical and system-related questions.
- Leverage deep knowledge of HR systems to provide expert-level support to users.
- Run and analyze daily weekly and ad-hoc reports to support operational needs.
- Independently organize track and resolve support tickets ensuring timely and accurate closure.
- Serve as a senior resource for Tier I and II specialists providing mentorship and knowledge sharing.
Education and Experience
- Bachelors degree and a minimum of 8 years of IT systems support experience preferably with HR systems; OR
- In lieu of a degree an additional 4 years of relevant experience (total of 12 years).
Required Skills and Competencies
- Proven expertise with ServiceNow ticketing and workflow management.
- Advanced knowledge of HR systems and ability to address complex user inquiries.
- Advanced reporting capabilities in ServiceNow and GTM Next.
- Strong problem-solving skills with the ability to work independently without supervision.
- Excellent communication customer service and mentoring skills.
Clearance
- Must have an active secret clearance
#cjjobs
Marathon TS is committed to the development of a creative diverse and inclusive work order to provide equal employment and advancement opportunities to all individuals employment decisions at Marathon TS will be based on merit qualifications and abilities. Marathon TS does not discriminate against any person because of race color creed religion sex national origin disability age or any other characteristic protected by law (referred to as protected status ).
Required Experience:
Unclear Seniority
