ServiceNow Engineer
Job Location:
Bedford, NH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defenses largest multi-cloud environments helping modernize enterprise cloud services while improving mission resiliency security and cost effectiveness for the U.S. Air Force.
Location:
This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston MA).
Primary Responsibilities:
- Catalog Development: Build maintain and optimize Service Catalog items record producers and complex order guides using Flow Designer.
- Core Configuration: Write and maintain Business Rules Client Scripts UI Policies UI Actions and Data Policies.
- CSM Playbooks: Design configure and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
- Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
- Access & Security: Manage user roles group memberships and configure Access Control Lists (ACLs) to secure data.
- Platform Maintenance: Update and refine existing forms views fields and notification templates based on daily business requests.
- Reporting & Dashboards: Create and distribute standard reports interactive dashboards and automated scheduled tracking.
- Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.
Minimum Qualifications:
- Bachelors and four 4 years or more of experience; Masters and 2 years or more of experience. Additional experience may be accepted in lieu of degree.
- Secret clearance required to maintain employment
- US citizenship required
- Certifications: CompTIA Security or equivalent (IAT-2)
- Excellent facilitation communication and stakeholder engagement skills
- Ability to work in a fast-paced mission-driven environment
- Strong documentation communication and cross-functional collaboration skills
- Familiarity with DevSecOps principles and practices.
- Familiarity with Agile methodologies such as Scrum and/or Kanban.
- Excellent customer service skills with experience working in a customer-facing position
- Experience with ServiceNow implementations
- ServiceNow certification(s): CSA
Preferred Qualifications:
- Experience with USAF Cloud One or Platform 1
- ServiceNow certification(s): CAD CIS-ITSM and CIS-CSM
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
