ServiceNow DeveloperSystem Administrator

Job Title

ServiceNow DeveloperSystem Administrator

Location

Remote

Description

The ServiceNow Developer and System Administrator supports enhances and maintains the ServiceNow platform. This dual-role position involves both backend development and platform administration to ensure the system remains scalable secure and aligned with organizational needs.

Essential Duties and Responsibilities

Please note: This position is part of a proposal effort and will be filled only upon contract award.

Designs develops and implements custom solutions on the ServiceNow platform using JavaScript Flow Designer and ServiceNow Studio.

Maintains and administers ServiceNow applications modules and update sets.

Implements system enhancements integrations and new applications based on business requirements.

Performs regular system audits upgrades and patching activities.

Creates and maintains documentation for technical architecture configuration and user guides.

Monitors system performance and resolve issues in a timely manner.

Collaborates with cross-functional teams to support ITSM HRSD CMDB and custom applications.

Manages user roles access control and security configurations.

Travel

• N/A

Work Schedule

• To be discussed

Qualifications

4 years of experience with ServiceNow development and system administration

Proficiency with Glide API Script Includes Business Rules and UI Policies

Experience configuring and maintaining ServiceNow core modules (e.g. Incident Change Asset CMDB)

ServiceNow Certified System Administrator (CSA)

Strong understanding of REST/SOAP integrations and data mapping

Excellent troubleshooting communication and documentation skills

ServiceNow Certified Application Developer (CAD) preferred

Experience with ServiceNow ITOM ITAM or SecOps modules preferred

Prior experience in enterprise environments with CI/CD pipelines and agile methodologies preferred

Familiarity with Nuvolo or other industry-specific applications built on ServiceNow preferred

Compensation

• $80000- $160000 annual. Salary is dependent upon experience level and qualifications/certifications

Benefits

• 401K Employer Matching
• Paid Time Off (PTO)
• Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• Employer-paid AD&D Insurance
• Employee-paid voluntary benefits
• Employee development resources

Equal Opportunity Employer

Capital i is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Capital i makes hiring decisions based solely on qualifications merit and business needs at the time.

Capital i is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability you may contact us at