ServiceNow Developer

Titan Technologies is seeking a ServiceNow Developer to support ServiceNow implementations enhancements and sustainment activities for the State of Florida and other government clients. The position is responsible for configuring developing integrating testing and supporting ServiceNow solutions across modules such as ITSM CSM HRSD ITOM SPM/ITBM SecOps App Engine Service Portal/Employee Center and related platform capabilities. The role requires a hands-on developer who can translate business and technical requirements into secure maintainable ServiceNow solutions while supporting government-grade reporting workflow automation data quality access control and operational governance requirements.

Duties and Responsibilities:

• Work with business owners project teams government stakeholders and business analysts to gather requirements document solution designs validate acceptance criteria provide level-of-effort estimates and recommend practical ServiceNow configuration and development approaches.
• Support ServiceNow implementations for State of Florida agencies and other public-sector customers including requirements analysis configuration customization development testing deployment release management and post-production support.
• Design develop configure test debug document and deploy ServiceNow solutions using platform capabilities such as Flow Designer Workflow Editor Business Rules Script Includes Client Scripts UI Policies UI Actions ACLs Catalog Items Record Producers Notifications portals dashboards reports and workspace components.
• Develop and maintain custom applications workflows integrations and automation solutions using JavaScript ServiceNow APIs REST/SOAP web services IntegrationHub JSON XML HTML CSS Jelly Angular/React where applicable MID Server LDAP import sets transform maps scheduled jobs and related technologies.
• Configure and support ServiceNow platform modules and capabilities including incident request problem change knowledge service catalog case asset configuration discovery SLA and reporting functions based on customer requirements and licensed modules.
• Create and maintain platform components including forms fields views groups roles access controls notifications SLAs dashboards reports workspaces and related administrative configurations.
• Implement and support secure role-based access controls domain separation strategies data governance and least-privilege security models in multi-agency or enterprise ServiceNow environments.
• Analyze and troubleshoot system performance integrations data quality security and operational support issues while recommending improvements that reduce technical debt and improve platform reliability.
• Participate in Agile or hybrid delivery activities including sprint planning design reviews code reviews testing defect resolution deployment and production validation activities for ServiceNow releases and enhancements.
• Research emerging ServiceNow capabilities and recommend solutions aligned with platform best practices customer objectives and government security requirements.
• Contribute to technical documentation and operational materials including configuration workbooks release notes user guides training materials runbooks and knowledge articles.

You MUST have:

• 3 years of hands-on experience developing configuring administering and supporting ServiceNow solutions across modules such as ITSM CSM HRSD ITOM SPM/ITBM SecOps App Engine Service Portal/Employee Center or related capabilities.
• 2 years of experience supporting enterprise or organizational-level ServiceNow implementations including solution design workflow/process automation platform enhancements release management maintenance technical documentation and customer adoption activities.
• Strong experience with ServiceNow development and scripting using JavaScript and platform scripting components including Business Rules Script Includes Client Scripts UI Policies UI Actions ACLs Glide APIs workflows/Flow Designer and server-side/client-side troubleshooting.
• Experience developing custom applications service catalog items portals/workspaces notifications approvals assessments dashboards reports integrations and automated service workflows within the ServiceNow platform.
• Proficiency with web services and integration technologies including REST SOAP JSON XML authentication methods transform maps data imports secure data exchange error handling logging and service orchestration.
• Strong understanding of the ServiceNow data model CMDB principles configuration items table relationships data normalization reporting impacts and platform governance best practices.
• Experience administering or supporting ServiceNow platform operations including users groups roles update sets application scopes platform upgrades access controls and domain separation in multi-agency enterprise or regulated environments.
• Knowledge of IT service management and related operational processes including incident request problem change knowledge service catalog asset configuration case and SLA management.
• Experience supporting government public-sector regulated or enterprise customers with structured security audit reporting compliance and change-management requirements.
• Experience using ServiceNow reporting dashboards Performance Analytics and operational metrics to monitor service performance SLA compliance backlog throughput and service quality.
• Ability to identify and mitigate platform integration security performance operational and data-related risks within enterprise ServiceNow environments.
• Working knowledge of cloud DevOps and enterprise infrastructure technologies such as AWS Azure VMware Ansible CI/CD tooling monitoring platforms identity management and endpoint management preferred.
• Ability to pass applicable government background checks including Tier 2 or customer-specific public trust/background investigation requirements.
• ServiceNow Certified System Administrator (CSA) certification required.

Its GREAT if you also have:

• Certified Implementation Specialist in one or more ServiceNow modules such as ITSM CSM HRSD ITOM SPM SecOps App Engine or related platform capabilities.
• Experience supporting State of Florida agencies state and local government customers federal agencies or other regulated public-sector environments.
• Experience with ServiceNow GovCloud domain separation multi-tenant service delivery or managed service provider operating models.
• Experience with ServiceNow integrations involving Okta Azure/Entra ID AWS Salesforce OnBase data warehouses monitoring tools or other enterprise applications.
• Knowledge of security and compliance frameworks commonly used in government environments such as NIST CJIS CMMC FedRAMP or ISO 27001.
• Secret security clearance public trust or ability to obtain a government clearance or suitability determination.
• ITIL Foundations or higher certification.
• Agile Scrum SAFe or similar software delivery experience.
• Project Management Professional (PMP) certification or demonstrated experience supporting project planning estimation and release coordination.
• Strong written and verbal communication skills including the ability to explain technical options to non-technical stakeholders and document decisions clearly.

Education:

• Bachelors degree in a related field required.

Company Description:

Titan Technologies LLC and our wholly owned subsidiaries TelaForce LLC Titan Facilities Inc. and Zen Strategics design build integrate and manage innovative solutions and software applications. Our remarkable people working collaboratively under a shared vision have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Required Experience:

IC