ServiceNow Data Engineer (Top Secret Clearance Required)

As aServiceNowDeveloperyouplay a pivotal role in successfullydesigning anddeploying ServiceNow solutions for our this role you willbe responsible fordesigning andconfiguring customizing and implementing ServiceNow applications to meet specificclientbusiness requirements. Your technicalexpertise attention to detail and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Job Location:

Remote work is authorized within the United support US Eastern time zone working hours.*If you accept this position you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Your responsibilities include:

• SolutionDiscovery & Design:Work closely with Solutions Architects and Business Analysts to understandand documentthebusiness outcomes andfunctional requirements and translate them into effective ServiceNowsolution designs.

• Technical Implementation:Collaborate with cross-functional teams to implement ServiceNow solutionstoalign withthe designed requirements and ensure solutions meetindustry best practices.Develop andmaintaincomplex scripts business rules and UI policies.

• Data Migration:Supportdata migrationdesign andactivities from legacy systems to ServiceNow ensuring data accuracy and consistency during the transition.Validate that data is migrated to the most beneficial ServiceNow data structuresleveragingout-of-the-box data schemas before designing custom tables and fields.

• Integration Management:Assistarchitects and senior developersin the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation:Create detailed documentation of configurationscustomizations data schemas and other technical decisionsfor future reference.

• Testing and Quality Assurance:Conduct thorough testing of ServiceNow configurations tovalidatefunctionality data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training:Supportend-user training to ensure a smooth adoption of the implemented solution.

• Change Management:Support change management efforts byassistingsenior developers architects andusers during the transition period addressing inquiries and resolving issues promptly.

• Incident and Problem Resolution:Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

• Security and Compliance:Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning:Stay updated on the latest ServiceNow features enhancements and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform.Continue certification and trainingprocessto meet Practice standards and growth areas and contribute to the continued success of the team.

• Mentorship:Providetechnical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their rolethe business and future growth opportunities. Share solutions and lessons learned with the Practice.

• Collaboration and Communication:Work closely with project managers other implementation specialists and stakeholders to ensure seamless project coordination and effective regularcommunication including risks issues successes and overall project status.

Required Experiences and Certifications

• 2 or more years of experience implementing ServiceNow solutions

• Experience with third-party system integrations and data engineering

• Must have Top-Secret Clearance

• Must be a US Citizen mustresidein the United Statesbe authorized towork in the United States and perform all work within the United States.

• ServiceNow Certified System Administrator

• Certified in one or moreadditionalmainlineServiceNowcertifications

ValuableSkills for this Role

• Hands-on experience (>480 hourseach) configuring or building 5 or more ServiceNow applications

• Possessa ServiceNow Certified Application Developer Certification

• Configuring and Creating ServiceNow reports dashboards via Platform/Performance Analytics

• An understanding of integration techniques with external systemsand data mapping practices.

• In-depth knowledge of ServiceNow platform capabilities modules and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong scripting skillsinJavaScriptandGlideScript

• Strong technical skills including workflow configuration and business rule development

• Experience in customizing UI and creating complex workflows

• Experiencetroubleshootingand resolvingtechnical issues

• Detail-orientedtendencieswith excellent problem-solving and analytical abilities

• The ability to work effectively in a team-oriented collaborative environment

• Excellent communication and interpersonal skills with the ability to interact with clients and internal teams professionally