ServiceNow Business Process Consultant (Manager)

• Strong analytical skills to analyze process dataidentifytrends and draw insights to inform decision-making.

• Ability to troubleshoot process issuesidentifyroot causes and propose solutions for improvement.

• Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.

• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders

• Experience developing PowerPoint visualizations and slide decks to share updates and recommendations

• Ability to communicate technical concepts to non-technical audiences andfacilitateproductive discussions.

• Skill in building relationships andmaintainingopen communication channels with clients and project team members.

• Strong understanding ofServiceNow across multiple modules

• Skill infacilitatingworkshops and collaborative sessions to gather requirements and define future state processes.

• Expertisein defining and documenting user stories and acceptance criteria

• Strong experience providing demonstrations of out-of-box ServiceNow functionality

• Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0

• Experience and capability to work with and coach clients in developing and executing User AcceptanceTest plans focused on end-to-end use cases

• Proficiencyin working with technical leaders in configuring implementing andoptimizingautomation software to meet business requirements.

• Understanding ofproject management fundamentals to support project planning scheduling and tracking.

• Experience executing projects in a hybrid Waterfall / Scrummethodology

• Experience running scrumstandups

• Ability toassistin creating project documentation including project plans status reports and risk registers.

• Experience in coordinating project activities managing deliverables and ensuring alignment with project timelines andobjectives.

• Understanding ofthe industry and business context in which automation initiatives are implemented.

• Familiarity with industry-specific processes regulations and compliance requirements.

• Ability toleverageindustry knowledge to tailor automation solutions to meet specific business needs.

• Willingness to continue ServiceNowtraininggainingadditionalmicro-certifications certifications and delivery accreditations

• Willingness to stay updated on emerging technologies automation trends and best practices.

• Ability to adapt to changing project requirements priorities and timelines.

• Commitment to continuous improvement and professional development.

Flexible living locations across theU.SandCanadawith travelfor client engagements and team collaboration up to 30%.

• Bachelors or Mastersdegree in a field related to this position or equivalent work experience

• 3 years as aServiceNow BusinessProcess Consultantin increasingly complex implementations; preferablywith a ServiceNowElite-levelpartner(not an internal role)

• 6 greenfield implementations of multiple ServiceNow modules as a business process consultant (includingNowAssist AI Agents); experience with one or more of CSM HRSD Enterprise Asset Management SPM GRC preferred

• CurrentServiceNowCertified System Administrator (CSA)REQUIRED

• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badgeREQUIRED

• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications

• Completion of ServiceNow Fundamentals for multiple ServiceNow applications strong preference for CSM HRSD SPM GRC and / or Enterprise Asset Management

• Strong User Story definition / documentation skills

• Experience with Agile methods including hybrid waterfall / agile methods used for ServiceNow implementations

• Knowledge / experience withNowCreate/ ServiceNow Best Practices

• Ability to solve complex problems creatively with strong critical thinking

• Strong analytical skills coupled with a functional or technical acumen and hands-onexpertisewith cloud-based enterprise solutions

• Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams

The estimated base salary for this job is $145000 - $170000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors including but not limited to specific skills or certifications years of experience market changes and required travel. This job is also eligible to participate in Hurons annual incentive compensation program which reflects Hurons pay for performance philosophy. Inclusive of annual incentive compensation opportunity the total estimated compensation range for this job is $166750 - $212500 USD. The job is also eligible to participate in Hurons benefit plans which include medical dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

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