ServiceNow Business Analyst Scrum Master – ITSM, HRSD & CSM

Our Client an IT Services and Consultant company is looking for a ServiceNow Business Analyst / Scrum Master ITSM HRSD & CSM for their Atlanta GA location.

Responsibilities:

• Elicit document and validate business and functional requirements for ServiceNow initiatives across modules (ITSM HRSD SPM CSM etc.)
• Facilitate workshops interviews and JAD sessions with stakeholders at all levels
• Translate business needs into user stories use cases process flows and acceptance criteria
• Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team
• Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities
• Manage the product backlog prioritize features and support sprint planning in an Agile environment
• Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices
• Support UAT by defining test scenarios coordinating testing and tracking defects to resolution
• Develop training materials and support change management activities at go-live
• Produce clear documentation including BRDs solution design documents and process maps

• 48 years of experience as a Business Analyst with at least 3 years working directly with the ServiceNow platform
• Strong understanding of ServiceNows data model workflows and core modules
• Proficiency in requirements management tools (Jira Azure DevOps or similar)
• Experience working in Agile/Scrum delivery models
• Demonstrated ability to facilitate workshops and influence without direct authority
• Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities