ServiceNow Architect (Top Secret Clearance)

**Must have Top Secret Clearance and be TS/SCI eligible**
**Must be willing to work in Omaha Nebraska area**

SERVICENOW ARCHITECT

• Lead the design architecture and implementation of ServiceNow solutions aligned with enterprise standards and business objectives
• Designs develops and maintains ServiceNow platform to ensure efficient ITSM processes and enhance the overall user experience.
• Translate complex business requirements into scalable secure and maintainable ServiceNow configurations and integrations
• Define and maintain the ServiceNow platform architecture roadmap guiding long-term platform growth and governance
• Provide expert-level guidance on ServiceNow best practices including platform performance security data model design and upgrade planning
• Oversee development activities and ensure technical designs are implemented according to architectural standards
• Collaborate closely with stakeholders to gather requirements validate solution designs and provide strategic platform recommendations
• Design and optimize integrations between ServiceNow and enterprise systems using REST SOAP MID Server IntegrationHub or other technologies
• Conduct technical reviews code reviews and architectural assessments to ensure high-quality delivery
• Ensure platform compliance with security audit and regulatory requirements
• Lead troubleshooting efforts for complex platform issues and provide advanced technical escalation support
• Develop and maintain architectural documentation including data models system diagrams and configuration standards
• Champion platform governance including CMDB health update set management development lifecycle best practices and instance strategy
• Guide and mentor ServiceNow developers and administrators promoting continual learning and technical excellence
• Stay current with ServiceNow releases new capabilities and industry trends advising leadership on opportunities to leverage them
• Support solutioning efforts by creating high-level designs estimates and architectural recommendations
• Designs develops and customizes ServiceNow applications modules and integrations to meet business needs.
• Creates and configures workflows business rules UI policies and notifications.
• Collaborates with cross-functional teams to ensure seamless integration with other systems.

ITOM/ITAM/ITSM Specific

• Architect and lead endtoend ITOM implementations including Discovery Service Mapping CMDB Event Management and AIOps
• Define CMDB data models CI class standards relationship strategies and governance rules across the enterprise
• Drive maturity programs for CMDB health reconciliation data quality and service dependency mapping
• Architect largescale Discovery patterns MID Server strategies scanning frameworks and credential management processes
• Integrate ITOM data with ITSM SecOps Observability
• Lead architectural design for automation workflows using Orchestration IntegrationHub and cloud-native integrations
• Establish patterns for AIOps event correlation noise reduction alert enrichment and topologydriven automation
• Advise leadership on operational readiness service modeling strategies and ITOM roadmap development

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