Service Technician II

Company Summary

A leading global service-based systems integrator with 20 years of proven growth dedicated to being our customers best service provider. Our culture is built on a strong foundation of core values and we take pride in protecting the lives and assets of our customers and their communities.

Position Overview

We are seeking a full-time results-driven Security Service Technician to join our this role you will respond to routine and non-routine service calls scheduled maintenance calls and emergency or after-hours calls in a timely manner diagnosing troubleshooting repairing and replacing defective parts across a range of low-voltage and electronic security systems. Youll also support new installations and small project work as needed.

Key Responsibilities

• Respond to service maintenance and emergency calls in a timely and professional manner
• Diagnose troubleshoot repair and replace defective components on installed security and fire alarm systems
• Install configure and support network systems and related equipment for assigned projects
• Complete detailed service reports and documentation to support accurate invoicing and job tracking
• Perform preventative maintenance on installed low-voltage systems
• Coordinate with team members and specialists to support service delivery across assigned accounts
• Provide technical assistance systems checkout and troubleshooting for new and existing installations
• Follow all federal state and local regulations along with company health and safety policies
• Maintain company vehicle in accordance with company guidelines

Required Qualifications

• 3-5 years of experience servicing integrating or programming access control video surveillance intrusion or fire alarm systems
• Strong technical aptitude with hand and power tools (drill screwdriver wire stripper hacksaw crimper)
• Solid troubleshooting and programming skills with the ability to independently diagnose and resolve system issues
• Strong customer service skills and the ability to work well under pressure
• Valid drivers license with a clean driving record
• Ability to travel locally to job sites with minimal overnight travel required
• High school diploma/GED or equivalent experience

Preferred Experience

• CCTV experience with platforms such as Milestone or Genetec
• Access control experience with AMAG Lenel Genetec Software House/CCURE or S2
• Intrusion detection experience with DMP or Bosch
• Fire alarm systems experience

Benefits and Compensation

• Pay range: $36 -$45 per hour based on experience
• 10 company holidays plus paid time off starting at 13 days annually
• Medical dental and vision coverage
• Life insurance and disability plan
• Wellness program and 401(k) matching plan
• Tuition reimbursement and paid parental leave
• Vehicle reimbursement plan or company vehicle provided
• Cell phone reimbursement where applicable

Why Work With Us

Join a team that values growth accountability and delivering results with the opportunity to work across a wide range of security fire alarm and low-voltage systems while building long-term technical expertise.