Service Technician

Fujifilm

Job Location:

Edison, NJ - USA

Hourly Salary: $ 28 - 30

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

The Lens Service Technician reports to the Service Manager and is responsible for the repair maintenance calibration quality control and technical support of Fujifilm optical products including Broadcast Cinema ENG/EFP CCTV and projector lens systems and accessories. This position supports both in-house and field service activities by troubleshooting mechanical optical and electronic issues performing preventative maintenance and ensuring products meet factory performance specifications. The technician also provides technical assistance and product support to customers sales teams and service personnel while assisting with product training demonstrations and continuous improvement initiatives. Additional duties and special projects may be assigned by management as needed.

Company Overview

At FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate.

With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Core Responsibilities:

Works closely with the Service Manager to coordinate repair priorities manage workload distribution and support customer service objectives.
Evaluates the performance condition and quality control of new repaired and customer-owned lenses to ensure compliance with factory specifications and operational standards.
Performs troubleshooting diagnosis repair calibration and preventative maintenance of Fujifilm optical products including Broadcast Cinema ENG/EFP CCTV projector lenses and related accessories.
Provides technical support to customers field sales teams and service personnel regarding mechanical optical and electronic product issues.
Assists with bench and field repairs while ensuring adherence to established repair procedures quality standards and turnaround time expectations.
Develops repair estimates documents service activity and prepares technical reports related to product testing and repair performance.
Proactively communicates and escalates repairs delays and service disruptions to management when turnaround times may be affected by parts availability resource constraints or other operational issues that impact customer support expectations.
Supports product demonstrations trade shows workshops and customer training activities as required.
Collaborates with internal departments and factory engineering teams to communicate product feedback recurring issues and opportunities for product improvement.
Maintains a safe organized and professional work environment while following company procedures and safety guidelines.
Performs additional assignments and special projects as directed by management.

Training and Customer Support Tasks:

Builds and maintains strong relationships with customers dealers rental houses cinematographers camera assistants and internal support teams.
Provides technical training and operational support for new and existing Fujifilm optical products to customers sales personnel and service staff.
Develops and maintains training materials technical documentation and service procedures to support internal knowledge sharing and customer education.
Collaborates with global product engineering and service teams to provide detailed field feedback related to product performance customer requirements and future development opportunities.
Supports sales and marketing initiatives through technical expertise customer consultation and product application support.
Continuously expands technical knowledge of current and emerging products technologies and industry trends.

Education:

Bachelors degree in Optical Engineering Mechanical Engineering Electronics or a related technical field preferred or a minimum of 4 years of hands-on industry experience servicing professional Broadcast Cinema or optical lens systems.
Equivalent combinations of technical education specialized training and relevant industry experience will also be considered.

Required Skills and Abilities:

Ability to work effectively in a fast-paced customer-focused technical service environment while managing multiple priorities and deadlines.
Strong mechanical optical and electronic troubleshooting skills with exceptional attention to detail and problem-solving ability.
Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers colleagues and non-technical audiences.
Ability to conduct technical presentations customer demonstrations and training sessions for both small and large groups.
Demonstrated ability to work independently while also collaborating effectively within cross-functional teams.
Strong organizational and time management skills with the ability to prioritize workload and adapt to changing business needs.
Proficiency with computers software applications Microsoft Office Salesforce and common industry imaging and post-production tools.
Ability to research analyze and interpret technical information and apply sound judgment in resolving product and service issues.
Demonstrated initiative professionalism and commitment to continuous learning and technical development.
Willingness and ability to travel domestically and internationally including customer sites trade shows production sets and headquarters in Japan.

Salary and Benefits:

$28.00 - $30.00 per hour depending on experience
Medical Dental Vision
Life Insurance
401k
Paid Time Off

#LI-Onsite

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().

Required Experience:

Position OverviewThe Lens Service Technician reports to the Service Manager and is responsible for the repair maintenance calibration quality control and technical support of Fujifilm optical products including Broadcast Cinema ENG/EFP CCTV and projector lens systems and accessories. This position s...