Service Supervisor, Rutherford (2nd Shift)

TheSupervisor ServiceCenter (2nd Shift)is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center effectively managing team of advisors technicians service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing) back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed complete and properly filled addition they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

• Managesand develops Service Team members and the day-to-day service business including customer service interactions reporting and repairs

• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results

• Will be involved in the selection training and development of service employees ensuring all positions are filled in a timely manner

• Support implement and provide follow-up for all training

• Participate in meetings workshops and other learning opportunities

• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line everlasting professional relationships with our clients/vendors

• Manage timecards and schedules for service center team members

• Address any client concerns or complaints quickly and professionally

• Develop a working knowledge of all industry standards regulations restrictions and ensures department compliance

• Delegate and direct all service tasks as directed by service manager ensuring client vehicles are repaired and returned on time

• Monitor employee work and provide guidance ongoing training and development as needed

• Perform quality control checks on vehicles once repairs have been completed

• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor

• Assist with or perform administrative tasks

• Resolve all people and safety issues in a timely and effective manner collaborating with Human Resources and appropriate teams effectively

• Other duties as assigned

Qualifications:

• Automotive service experience including understanding various KPIs Satisfaction Index (CSI) Repair Completion Time Days Down PDI Completion/Turnaround time

• Learning agility

• Willingness to take on more responsibility to learn and develop into management position

• A self-starter with curiosity and desire to review processes and execute changes

• Gain knowledge of company policies protocols and process

• Exceptional ability to collaborate motivate and lead individuals groups and vendors

• Verifiable track record of excellence in Customer Service

• Willingness to assist on repairs on an as needed basis

• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment

• Excellent written and verbal communication skills including ability to work independently and collaboratively in a team environment

• Assist in building a world-class team from the ground up

• Ability to analyze and interpret internal reports

• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

• Ability to travel on an as-needed basis

• Willingness to complete Lucid provided CPR training post hire

• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

PreferredQualifications:

• AA/BS in either Automotive Technology or Business Management or equivalent work experience

• Knowledge of HV systems LV systems and EV powertrains

• Start-up experience and related fast-paced environments

• Previous OEM specific EV experience and training

• ASE Certifications

• EPA 609 Certification

Base Pay Range (Annual)

$97700 - $134310 USD

Compensation & Benefits: Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:Bysubmittingyour application you understand and agree that your personal data will be processedin accordance withourCandidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.