Service Supervisor
Job Location:
Mesquite, NV - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
The Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership to cashiers courtesy clerks service desk associates and other front-end team members while maintaining operational efficiency service excellence cash accountability and compliance with company policies and procedures.
Key Responsibilities Customer Service & Store Support- Deliver exceptional customer service and promote a customer-first culture.
- Serve as a primary point of contact for customer questions concerns and service recovery situations.
- Ensure customers receive prompt friendly and efficient service at all times.
- Monitor checkout operations to minimize wait times and improve customer satisfaction.
- Support service desk functions including returns exchanges refunds and store programs as applicable.
- Assist with store-wide customer service initiatives and special events.
- Oversee daily front-end activities to ensure efficient operations.
- Monitor cashier productivity lane coverage and customer traffic flow.
- Coordinate break schedules and staffing assignments to support business needs.
- Ensure checkout lanes service areas and front-end workstations remain organized and operational.
- Support implementation of company promotions loyalty programs and operational initiatives.
- Assist with opening closing and shift transition procedures.
- Supervise train coach and develop front-end associates.
- Provide ongoing feedback and support to help associates improve performance.
- Promote teamwork accountability and a positive work environment.
- Assist with onboarding and training new associates.
- Reinforce company policies procedures and customer service standards.
- Lead front-end operations in the absence of higher-level management when assigned.
- Support cash accountability and front-end financial controls.
- Perform register audits cash pickups and cash reconciliation activities as assigned.
- Ensure compliance with company cash-handling procedures.
- Monitor front-end operations for potential theft fraud or policy violations.
- Report operational concerns shortages or discrepancies to management.
- Support loss prevention and shrink reduction initiatives.
- Ensure compliance with company policies safety standards and operational procedures.
- Monitor front-end activities to ensure regulatory and company requirements are met.
- Promote a safe environment for customers and associates.
- Respond appropriately to emergencies and customer incidents.
- Complete required documentation reports and incident records accurately.
- Participate in operational audits and corrective action initiatives as needed.
- Communicate operational priorities and service expectations to associates.
- Partner with department managers and store leadership to support overall store goals.
- Identify opportunities to improve efficiency and customer satisfaction.
- Assist with execution of store programs sales initiatives and service standards.
- Support a culture of operational excellence and continuous improvement.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Manager
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
