Service Supervisor

The Service Supervisor is responsible for supporting front-end store operations and ensuring an exceptional customer experience. This position provides leadership to customer service cashier and front-end associates while helping maintain efficient store operations service standards cash-handling accuracy and regulatory compliance. The Service Supervisor serves as a key resource for associates and customers while promoting a safe welcoming and customer-focused shopping environment.

• Deliver outstanding customer service and lead by example.
• Assist customers with questions concerns refunds exchanges and special requests.
• Resolve customer issues promptly and professionally.
• Promote a customer-first culture focused on satisfaction and loyalty.
• Support store initiatives designed to improve the overall customer experience.

• Assist in coordinating daily front-end activities including checkout lanes self-checkout and customer service areas.
• Monitor customer traffic and deploy associates effectively to maintain service levels.
• Support efficient checkout operations and minimize customer wait times.
• Ensure front-end work areas remain clean organized and customer-ready.
• Assist with opening closing and operational procedures as assigned.

• Support accurate cash-handling and register accountability procedures.
• Assist with till counts cash pickups balancing and audit processes.
• Ensure compliance with company cash-control policies and operational standards.
• Maintain awareness of loss prevention and fraud prevention practices.
• Support compliance with all company and regulatory requirements.

• Provide direction coaching and support to front-end associates.
• Assist with training new associates on customer service standards and operational procedures.
• Promote teamwork accountability and a positive work environment.
• Monitor associate performance and provide constructive feedback.
• Serve as a leader on duty when assigned and support store-wide operations.

• Monitor front-end productivity and service performance.
• Support implementation of store programs promotions and operational initiatives.
• Assist in maintaining accurate signage pricing and presentation standards.
• Work collaboratively with department leaders to ensure a seamless customer experience.
• Help identify opportunities to improve operational efficiency and customer service.

• Support company safety programs and policies.
• Maintain a safe environment for customers and associates.
• Respond appropriately to customer and associate incidents.
• Ensure compliance with safety security and emergency procedures.
• Report operational or safety concerns to store leadership.

• High school diploma or equivalent preferred.
• Previous retail grocery customer service or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Cash-handling and problem-solving experience preferred.
• Ability to work flexible schedules including evenings weekends and holidays.

• Ability to stand and walk for extended periods.
• Frequent bending reaching lifting and carrying up to 40 pounds.
• Ability to work effectively in a fast-paced retail environment.
• Ability to perform repetitive movements associated with front-end operations.

• Leadership and team development.
• Customer service excellence.
• Cash-handling accuracy and accountability.
• Conflict resolution and problem-solving.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

This position can provide a pathway to roles such as:

• Service Operations Assistant
• Service Operations Manager
• Assistant Store Director
• Store Director
• District-Level Operations Leadership

The Service Supervisor plays an important role in delivering exceptional customer service supporting front-end operations developing associates maintaining compliance and ensuring a positive shopping experience that contributes to overall store success.