Service Supervisor

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibility:

• Review workload and identify and address potential problems work with customers on quotes to resolve billing conflicts be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Qualifications & Experience Needed:

• Must have a valid drivers license
• High school diploma or equivalent.
• Minimum of 3-5 years experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two years service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical physical work environment and the ability to use Microsoft Office software and hardware.

Company Benefits:

• Medical Dental Vision insurance
• Telehealth
• Paid Vacation Holidays & Sick Leave
• Employee Referral Bonus
• Safety boot reimbursement
• 401k w/Company Match and Profit Sharing
• Company paid Life Insurance
• Employee Assistance Program
• Employee Discounts
• Seniority Bonus
• Excellent Recognition Program
• Potential performance increases throughout the year

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex religion national origin age protected veteran status disability status or any other characteristic protected by law.

Required Experience:

Manager