Service Supervisor

Our Fairbanks AK Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibility:

• Review workload and identify and address potential problems work with customers on quotes to resolve billing conflicts be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Education Knowledge Skills & Abilities:

• Must have a valid drivers license
• High school diploma or equivalent.
• Minimum of 3-5 years experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two years service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical physical work environment and the ability to use Microsoft Office software and hardware.

Company Benefits:

• Retirement:401k w/ Company Match and Profit Sharing
• Paid Time Off:Paid Vacation Holiday & Sick Leave
• Health Insurance:Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance:VSP Vision Insurance
• Insurance:Company Paid Life AD&D & Disability Insurance
• Guidance Resources:Employee Assistance Program
• Rewards:Quarterly Employee Recognition Cash Program
• Discounts:CAT Products Rental/Sales Discounts
• Financial Access:Credit Union Membership is available
• Growth/Stability:Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure:Seniority Bonus starting at 5 years
• Talent Referral Program:Employee Referral Bonus
• Housing:No housing
• Potential performance increases throughout the year

Harnish Group Inc.is the Caterpillar Dealer in Central and Western Washington Central and Eastern Montana Northwestern Wyoming Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery N C The Cat Rental Store N C Power Systems Tractor & Equipment Co. T & E The Cat Rental Store and SITECH representing Caterpillar and other manufacturers. A family owned and managed company our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Required Experience:

Manager