Service Supervisor

The Service Supervisor assists in leading front-end operations and customer service activities to ensure a positive shopping experience and efficient store performance. This position provides direct supervision of front-end associates supports operational execution promotes customer satisfaction and helps maintain compliance with company policies safety standards and cash handling procedures.

• Deliver and promote exceptional customer service throughout the store.
• Serve as a primary resource for resolving customer concerns and service recovery situations.
• Ensure customers receive prompt friendly and professional assistance.
• Support a customer-focused culture by modeling outstanding service behaviors.

• Supervise daily front-end operations including checkout lanes self-checkout areas courtesy clerk functions and service desk activities.
• Monitor customer flow and adjust staffing to maintain efficient service levels.
• Ensure proper execution of front-end procedures company policies and operational standards.
• Assist with opening closing and cash accountability procedures.
• Support labor deployment to maximize productivity and customer satisfaction.

• Provide direction coaching and support to front-end associates.
• Assist with training new employees on operational procedures and customer service expectations.
• Encourage teamwork accountability and a positive work environment.
• Monitor associate performance and provide feedback to improve results.
• Help coordinate daily workloads and assignments.

• Verify adherence to cash handling procedures and register accountability requirements.
• Assist with audits till reconciliation and operational controls.
• Ensure compliance with company policies regarding refunds exchanges and service transactions.
• Maintain confidentiality and security of company assets and information.

• Help maintain clean organized and customer-ready conditions throughout the store.
• Support execution of company programs promotions and merchandising initiatives.
• Assist in maintaining accurate signage and pricing standards.
• Monitor operational conditions and communicate opportunities for improvement.

• Promote a safe environment for customers and associates.
• Ensure compliance with safety policies emergency procedures and loss prevention initiatives.
• Identify and report safety hazards or security concerns.
• Support accident prevention and incident reporting processes.

• High school diploma or equivalent preferred.
• Previous retail grocery hospitality or customer service experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to motivate coach and develop associates.
• Basic computer cash handling and mathematical skills.
• Ability to work flexible schedules including evenings weekends and holidays.

• Ability to stand and walk for extended periods.
• Ability to bend reach lift and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and more with assistance when needed.
• Ability to work in varying store environments and conditions.
• Ability to safely operate equipment associated with front-end and customer service operations.

• Achievement of customer service and satisfaction goals.
• Efficient front-end productivity and checkout performance.
• Compliance with cash handling safety and operational standards.
• Positive associate engagement and development.
• Timely resolution of customer concerns.

• Well-maintained store presentation and service conditions.