Service Supervisor

The Service Supervisor supports front-end operations by overseeing customer service functions ensuring efficient checkout processes and maintaining a positive shopping experience. This role assists in supervising front-end associates reinforcing service standards and ensuring accurate efficient and friendly customer interactions.

Front-End Operations

• Oversee daily front-end activities including registers self-checkout and service desk
• Ensure efficient checkout flow and minimize wait times
• Monitor cash handling till accuracy and transaction procedures
• Assist with overrides refunds and customer service issues

Customer Service Excellence

• Deliver and reinforce exceptional customer service standards
• Address and resolve customer concerns in a professional and timely manner
• Support service desk functions including returns exchanges and special services
• Promote a friendly welcoming store environment

Team Leadership & Support

• Help supervise coach and support front-end associates
• Assign breaks and manage shift coverage to maintain service levels
• Reinforce productivity and service expectations
• Provide real-time feedback and recognize strong performance

Operational Support

• Ensure front-end area is clean organized and fully stocked with supplies
• Monitor compliance with company policies and procedures
• Support opening and closing procedures as directed by store leadership
• Assist in training new associates on systems and service standards

Cash Control & Compliance

• Ensure proper cash handling procedures are followed at all times
• Assist with till audits pickups and end-of-day balancing
• Maintain confidentiality and accuracy in all financial transactions

Safety & Compliance

• Follow and enforce all safety protocols and company policies
• Ensure a safe environment for customers and associates
• Report and respond to incidents hazards or security concerns

• Previous retail or front-end experience preferred
• Supervisory or leadership experience strongly preferred
• Strong customer service and conflict resolution skills
• Ability to multitask in a fast-paced environment
• Strong communication and organizational skills
• Ability to work flexible schedules including evenings weekends and holidays

• Customer service leadership
• Communication and problem-solving
• Attention to detail and accuracy
• Time management and efficiency
• Accountability and teamwork

• Fast-paced retail environment with constant customer interaction
• Standing for extended periods and frequent movement
• Occasional lifting and handling of store supplies