Service Delivery Manager

At Syngenta our goal is to build the most collaborative and trustworthy team in agriculture providing top-quality seeds and innovative crop protection solutions that improve farmers success. To support this mission Syngenta is seeking a Service Delivery Manager in Malta IL. This role will be responsible for overseeing the delivery of facility management services through Global Facility Management (GFM) and partner suppliers across assigned site(s). This position ensures services consistently meet established standards Key Performance Indicators (KPIs) Service Level Agreements (SLAs) and regulatory and compliance requirements.

Working closely with business leaders internal stakeholders suppliers contractors and landlords the Service Delivery Manager supports safe efficient cost-effective and productive workplaces where employees can perform at their highest potential. The role oversees service performance employee communications real estate activities budgets financial trends accruals and facility-related projects. A key focus is driving continuous improvement and implementing scalable agile value-added and fit-for-purpose facility management solutions aligned with regional and global objectives.

Accountabilities:

• Serve as the primary point of contact for employees GFM suppliers external contractors business partners and other stakeholders supporting facility operations at assigned site(s).
• Ensure site activities comply with applicable legal regulatory fiscal Health Safety and Environment (HSE) and corporate requirements; identify and escalate gaps to the Senior Service Delivery Manager.
• Partner with site and business leaders to support business continuity operational innovation and regional and global sustainability goals.
• Monitor supplier performance against established KPIs SLAs governance standards and contractual requirements while driving continuous improvement.
• Lead tenant and employee communications regarding building shutdowns maintenance construction emergencies and other facility-related activities.
• Manage applicable landlord relationships lease compliance common area maintenance charges building-management coordination and alignment with real estate strategy.
• Oversee site-level real estate activities portfolio records and transactions such as maintaining the Syngenta Property Database and Real Estate Tracker.
• Develop and manage GFM budgets in partnership with the Senior Service Delivery Manager Regional GFM Head GFM Finance and supplier partners; monitor spending trends and accruals against budget.
• Lead or support GFM capital maintenance operational and facility-related projects ensuring delivery within established time cost scope and quality expectations.

Qualifications :

Required Qualifications:

• Bachelors degree in Facilities Management Business Administration Engineering or another closely related field.
• Minimum of five years of demonstrated experience in corporate facilities management and real estate operations such as executive-level collaboration and stakeholder engagement.
• Working knowledge of applicable regulatory legal compliance and HSE requirements within a facilities management environment.
• Experience developing and managing budgets spending forecasts accruals and financial performance within a complex operational environment.
• Demonstrated expertise in governance and contract management such as oversight of SLAs and KPIs.
• Proven experience managing third-party suppliers contractors and service providers while building strong relationships with internal business partners.
• Working knowledge of artificial intelligence and machine learning concepts such as the practical application of Internet of Things (IoT) solutions within facilities or operations.

Desired Qualifications:

• Demonstrated ability to drive continuous improvement operational excellence and measurable process enhancements.
• Experience leading or collaborating with multicultural teams across multiple countries regions or cultural environments.
• Excellent communication leadership and relationship-management capabilities.
• Strong stakeholder-management skills with the ability to adjust communication and influence strategies for different audiences.
• Experience executing enterprise-wide transformation strategies that produce measurable and sustainable results.
• Ability to quickly learn and align facility-management priorities with the Syngenta Crop Protection business strategy.
• Proven ability to organize prioritize and execute multiple responsibilities with minimal supervision.

Additional Information :

• Must be authorized to work in the United States without employer sponsorship.
• This is a hybrid position requiring on-site presence at least three days per week.
• Periodic travel throughout North America may be required based on business needs generally not exceeding 10% annually.
• Professional fluency in English is required.
• Proficiency in additional languages is highly valued.

Salary for this position ranges between $105700 - $196300 annually.

What We Offer: 

• A culture that celebrates belonging and collaboration promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. 
• Full Benefit Package (Medical Dental & Vision) that starts your first day. 
• 401k plan with company match Profit Sharing & Retirement Savings Contribution. 
• Paid Vacation Paid Holidays Maternity and Paternity Leave Education Assistance Wellness Programs Corporate Discounts among other benefits. 

Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here:  is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. 

WL: 5B

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time