Service Representative

Location: Worcester MA

Onsite Flexibility: Hybrid

• Position Type: Right to Hire (Temp to Hire)
• Contract Duration: 6 months
• Pay Rate: $20.00$20.01 / Hour (USD)
• Shift / Schedule: Training schedule: MondayFriday 8:30 AM 5:00 PM. Post-training: MondayFriday 8:00 AM 4:30 PM OR 9:00 AM 5:30 PM plus shared responsibility of Saturday rotation 8:30 AM 5:00 PM (two Saturdays per month rotation). Two days per week in-office (Tuesday/Wednesday) before and after training.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

As a Claims Service Representative you will play a vital role in the clients success by helping customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle home or that critical moment you represent the brand in your ability to respond with empathy so customers can get back on the road back in their home and/or back in business as easily as possible. Guided by your manager you will provide general assistance to agents insureds and claimants matching their needs with services using provided scripts to assist you in serving customers.

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants insureds and other parties
• Respond to calls on established claims in a polite professional and empathetic manner and determine appropriate course of action
• Perform rental reservation appraisal assignments Express Claim shops Towing and water mitigation activities
• Utilize established scripts transcribe personal or commercial loss damage or injury information into the companys network generating an electronic claim file
• Apply basic communication skills to interpret callers inquiries and offer available options
• Utilize established workflows to initiate claim activities as required
• Recognize coverages claim processing requirements and related claims systems
• Learn to identify claims and take appropriate actions
• Contact vendor to establish language services for language interpretation and translation

• Six months to one year of call center and/or office experience required
• Self-starter
• Has an energetic positive and professional attitude
• Proficiency in using and toggling between multiple computer applications dual screens and MS Office Suite products (Word/Excel Outlook SharePoint Teams); independent use of provided resources
• Excellent written and verbal communication skills
• Seeks to collaborate and promotes inclusion and respect
• Dedicated to meeting the expectations and requirements of internal and external customers
• Understands the importance of teamwork and developing and maintaining cooperative relationships
• Exhibits service behaviors that include empathy and patience when communicating with customers; ability to deal with conflict effectively
• Disciplined to follow scripts while showing initiative to seek additional information as needed
• Demonstrates attention to detail
• Agile and adapts to new different or changing situations requirements or priorities
• Shares knowledge skills and expertise with others; collaborates with others
• Ability to meet and/or exceed established goals within set training timeline

• Typically 13 years of experience in the service financial or hospitality industry preferred
• Troubleshooting experience desired

• Associates degree or working towards an associates degree is strongly preferred

• Ability to use a personal computer call center phone and other standard office equipment
• Ability to sit and/or stand for extended periods (75%90%)
• Able to perform in a dynamic/fast-paced work environment

• Medical Vision and Dental Insurance Plans
• 401k Retirement Fund

This client is a U.S. property and casualty insurance company with more than 160 years of history serving individuals families and businesses across the country. With more than 4900 employees across 48 offices nationwide and annual revenue exceeding $5 billion the organization distributes specialized coverages for small and mid-sized businesses as well as protection for homes vehicles and personal property through a select network of independent agents and brokers. Named to Forbes Best Insurance Companies list and recognized by TIME as one of the Worlds Best Companies the organization employs underwriters claims professionals actuaries customer service representatives and independent agency relationship managers who collaborate within a values-driven culture built around Collaboration Accountability Respect and Empowerment.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

Job Number: 26-13346

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