Service Operations Assistant
Job Location:
Houston, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
The Service Operations Assistant supports front-end store operations by assisting with customer service associate supervision checkout performance and daily execution of service-related programs. This position helps ensure an efficient customer-focused environment while supporting productivity operational compliance and associate development. The Service Operations Assistant serves as a key leadership resource for front-end associates and assists in maintaining exceptional service standards throughout the store.
Key Responsibilities Service Operations- Support daily front-end operations including checkout customer service and service desk functions.
- Monitor customer traffic and assist with staffing adjustments to maintain service standards.
- Help ensure efficient operation of registers self-checkout areas and customer service functions.
- Support execution of company programs promotions and operational initiatives.
- Assist in maintaining front-end organization cleanliness and readiness throughout the day.
- Deliver exceptional customer service and resolve customer concerns professionally.
- Foster a welcoming customer-focused culture among associates.
- Assist customers with questions transactions returns exchanges and service issues.
- Support efforts to improve customer satisfaction and loyalty.
- Promote a positive shopping experience through friendly and responsive service.
- Assist with training coaching and developing front-end associates.
- Provide daily direction and support to cashiers courtesy clerks and service personnel.
- Reinforce company policies procedures and service expectations.
- Promote teamwork accountability and associate engagement.
- Assume leadership responsibilities in the absence of the Service Operations Manager.
- Help ensure compliance with cash handling register accountability and loss prevention procedures.
- Monitor front-end productivity and support operational improvements.
- Assist with labor management and scheduling execution.
- Support compliance with company policies safety standards and operational procedures.
- Help identify and resolve operational issues that impact service performance.
- Promote and maintain a safe environment for customers and associates.
- Ensure compliance with company policies regulatory requirements and operational standards.
- Assist with accident prevention and safety awareness initiatives.
- Maintain confidentiality of customer and company information.
- Report and address safety concerns promptly.
- High school diploma or equivalent.
- Previous retail or customer service experience.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Ability to work flexible schedules including evenings weekends and holidays.
- Previous supervisory lead or management experience.
- Experience with front-end operations cash handling or customer service management.
- Knowledge of retail labor scheduling and performance management.
- Experience coaching and developing associates.
- Leadership and team development.
- Customer service excellence.
- Effective communication and interpersonal skills.
- Conflict resolution and problem-solving abilities.
- Cash handling and operational compliance knowledge.
- Organization and time management skills.
- Ability to prioritize multiple responsibilities and meet deadlines.
- Strong decision-making and operational awareness.
- Frequently lift carry push and pull up to 25 pounds.
- Stand and walk for extended periods.
- Bend reach kneel and perform repetitive motions throughout the workday.
- Operate front-end equipment safely and effectively.
- Move throughout various areas of the store as needed.
- Fast-paced retail grocery environment.
- Frequent interaction with customers associates and management.
- Extended periods of standing and walking.
- Flexible scheduling including evenings weekends and holidays.
- Exposure to varying store conditions and customer service situations.
- Customer satisfaction and service performance.
- Front-end productivity and checkout efficiency.
- Compliance with cash handling and operational procedures.
- Associate engagement training and development.
- Achievement of labor and service goals.
- Overall front-end operational effectiveness and customer experience.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Junior IC
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
