Service Operations Assistant

The Service Operations Assistant supports the Service Operations Manager in leading front-end operations customer service functions Drive Up & Go fulfillment associate development and daily store execution. This position helps ensure exceptional customer service efficient checkout operations labor productivity and operational excellence while maintaining compliance with company policies and procedures. The Service Operations Assistant serves as a member of the store leadership team and assumes leadership responsibilities when assigned.

• Promote a customer-first culture and ensure outstanding customer service throughout the store.
• Assist in resolving customer concerns complaints and service recovery situations in a professional and timely manner.
• Monitor customer service levels and support initiatives that enhance the shopping experience.
• Ensure front-end areas remain clean organized and welcoming.
• Serve as a role model for customer engagement and service excellence.

• Assist in overseeing cashiering courtesy clerk self-checkout and customer service desk operations.
• Support efficient customer flow and minimize checkout wait times.
• Monitor front-end productivity and service performance throughout the day.
• Ensure compliance with cash handling procedures register accountability and operational standards.
• Assist in executing promotions loyalty programs and company service initiatives.
• Help maintain coverage levels that support business needs and service goals.

• Support daily Drive Up & Go operations to ensure timely and accurate order fulfillment.
• Monitor order accuracy productivity and customer satisfaction metrics.
• Assist with training and coaching associates on fulfillment and pickup procedures.
• Help maintain organization and efficiency in staging and pickup areas.
• Support growth in digital sales through operational excellence and customer satisfaction.

• Provide direction coaching and support to front-end and service associates.
• Assist with training onboarding and development of new employees.
• Reinforce company policies procedures and customer service standards.
• Promote teamwork accountability and a positive work environment.
• Support leadership efforts to develop future leaders within the organization.

• Assist with labor deployment productivity monitoring and scheduling support.
• Help ensure operational readiness for promotions holidays and special events.
• Monitor department conditions and identify opportunities for process improvement.
• Support cash office procedures and operational compliance as assigned.
• Communicate operational priorities and expectations effectively to associates.

• Promote a safe working environment for associates and customers.
• Ensure compliance with company policies procedures and safety standards.
• Assist with incident reporting and follow-up procedures.
• Support completion of required training and compliance programs.
• Maintain confidentiality of customer associate and company information.

• Serve as manager-in-charge when assigned.
• Support store leadership in achieving operational and customer service goals.
• Participate in store meetings training sessions and planning activities.
• Assist with execution of company initiatives and strategic priorities.
• Foster collaboration among departments to improve store performance and customer satisfaction.

• High school diploma or equivalent.
• Previous retail customer service or grocery experience preferred.
• Previous leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Strong organizational problem-solving and decision-making abilities.
• Ability to work flexible schedules including evenings weekends and holidays.

• Ability to stand and walk for extended periods.
• Ability to bend stoop reach kneel and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
• Ability to move throughout all areas of the store safely and efficiently.
• Ability to work in a dynamic environment with changing priorities.

• Customer focus
• Leadership and team development
• Front-end operations knowledge
• Drive Up & Go operations
• Communication and interpersonal skills
• Labor and productivity awareness
• Problem-solving and decision-making
• Organization and attention to detail
• Accountability and dependability
• Adaptability and teamwork

The Service Operations Assistant plays a vital role in supporting customer satisfaction front-end excellence and digital fulfillment operations by helping lead associates maintaining service standards supporting operational efficiency and contributing to the overall success of the store.