Service Now SAM Developer

Absolute Business Solutions Corp (ABSC) is not just another tech company. Were a community of innovators engineers analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years weve supported critical Department of Defense (DoD) Intelligence Community (IC) Federal Civilian missions and global multi-national corporations. We specialize in supporting our clients in the Intelligence Technology Defense AI/ML and Data Science fields. As we continue to grow at a rapid pace we need some amazing new professionals to join our team.

ABSC has an exciting opening for you as our ServiceNow SAM Developer supporting the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program.

In this role you will join a Strategic Operations Project Team supporting the transition of the Air Force District of Washington (AFDW) from BMC Helix to ServiceNow. You will play a critical role in modernizing IT Service Management (ITSM) capabilities for AFDW and the Department of the Air Force (DAF) developing scalable solutions that improve IT asset management automate enterprise workflows and strengthen mission readiness.

Working closely with technical architects IT asset managers and Government stakeholders you will design configure develop and deploy ServiceNow applications integrations and automated workflows. Your expertise in ServiceNow Software Asset Management (SAM) platform engineering and enterprise integrations will help transform legacy IT processes into secure efficient and user-focused solutions.

Work Location: On-site Camp Springs MD

Security Clearance Required: Secret or higher

Term: 12-18 months with potential for extended support post standup.

Responsibilities:

• Build configure and maintain ServiceNow Software Asset Management Professional (SAM Pro) SaaS Management and related Hardware Asset Management Professional (HAM Pro) integrations.
• Implement and maintain software entitlement models license metrics normalization rules and automated reconciliation processes to support software compliance and optimization.
• Design and implement end-to-end software asset lifecycle automation including software requests allocation reclamation renewals and retirement using Flow Designer Workflow Editor and Scoped Applications.
• Design develop test debug document and deploy scalable ServiceNow applications workflows and platform enhancements.
• Develop and maintain Script Includes Business Rules Client Scripts UI Actions UI Policies and Service Portal widgets in accordance with enterprise coding standards.
• Optimize ServiceNow data models Configuration Management Database (CMDB) relationships and asset management schemas to ensure data integrity and performance.
• Develop and maintain system integrations using REST/SOAP APIs IntegrationHub and ServiceNow integration capabilities.
• Configure and execute data imports transform maps and scheduled jobs to synchronize information from third-party discovery tools vendor portals and procurement systems.
• Build and maintain SAM dashboards executive compliance reports custom database views and automated audit reporting capabilities.
• Prepare technical design specifications and manage update sets and scoped application deployments across development testing and production environments.
• Conduct unit testing troubleshoot and resolve defects and support ServiceNow platform upgrades patching and Automated Test Framework (ATF) validations.
• Explore and implement emerging ServiceNow capabilities including Now Assist and AI agents to enhance asset management operations and user self-service.
• Collaborate with IT Asset Managers Procurement teams ITIL process owners and other stakeholders to translate business requirements and licensing rules into technical solutions.
• Develop technical architecture documentation administrative runbooks and user-facing knowledge articles to support ongoing operations and knowledge transfer.
• Provide technical guidance mentoring and onboarding support to fellow team members.

Responsibilities

• Bachelors degree in Computer Science Information Systems Information Technology Engineering or a related field with 8 years of relevant experience or a Masters degree with 6 years of relevant experience. Additional years of relevant experience may be accepted in lieu of a degree.
• At least 4 years of hands-on ServiceNow development and scripting experience including JavaScript Glide APIs HTML and XML.
• Strong proficiency in ServiceNow Flow Designer IntegrationHub and API-based integrations.
• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) certification required.
• Strong technical expertise in ServiceNow IT Asset Management (ITAM) including Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Experience with ServiceNow IT Operations Management (ITOM) including CMDB Discovery and Service Mapping.
• Proven experience supporting large-scale ServiceNow implementations platform governance and enterprise development standards.
• Demonstrated ability to design configure develop and deploy ServiceNow workflows custom applications and system integrations.
• Strong troubleshooting analytical technical documentation and communication skills.
• Ability to collaborate effectively with technical teams business stakeholders and Government customers.

Desired Qualifications

• Masters degree in Information Technology or a related discipline.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM.
• ITIL v4 Foundation certification.
• Experience with BMC Helix or BMC Remedy.
• Experience migrating enterprise ITSM platforms from BMC Helix or Remedy to ServiceNow.
• Experience supporting Department of Defense (DoD) Department of the Air Force (DAF) or other Federal Government IT environments.
• Familiarity with ServiceNow Now Assist AI agents and intelligent workflow automation.

Salary and Compensation

Salary is commensurate with education experience knowledge skills abilities and qualifications. The anticipated salary range for this requisition is $105000$195000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the positions responsibilities relevant qualifications security clearance internal equity applicable market data contractual labor category requirements and applicable laws or requirements.

Who we are:

ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence Defense Health and Safety areas. Our team stands ready to deliver the next generation of programs personnel and solutions to help advance our federal government customers missions driving innovation agility and security across all mission areas.

Some of our benefits include:

• Generous PTO plus 11 Federal Holidays
• Retirement Planning 401k Fully Vested with Match
• Annual Health and Wellness Allowance buy an Apple Watch a treadmill or hit the gym on us
• Career Development Annual Funds to spend on Education and Training or AI subscriptions
• Volunteer Time Off Annually all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match ABSC matches an employees donation to a qualifying charity
• Referral Program We pay for internal and external referrals!
• LOV Awards Earn bonus awards throughout the year from our Living Our Values awards program

Apply to join our team today! We are always looking to grow our teamif you know someone who is seeking a new career opportunity please share this job opening with them. ABSC offers generous external referral bonuses. You dont need to be an employee to benefit from our Referral Program.

ABSC is a proud V3 Virginia Values Vets member which recognizes our commitment to hiring Veterans. If you are a veteran please be sure to include that in your application.

Equal Opportunity Employer including veterans and individuals with disabilities.

Required Experience:

IC